Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Ab Initio
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Facilitate knowledge sharing sessions to promote best practices and continuous improvement within the team.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Ab Initio.
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience with system monitoring and incident management tools.
- Ability to work with cross-functional teams to understand system dependencies and impacts.
- Good communication skills to document issues and solutions clearly and effectively.
- Familiarity with data processing workflows and batch job scheduling.

Additional Information:
- The candidate should have minimum 5 years of experience in Ab Initio.
- This position is based at our CODC1A - SEZ office.
- A 15 years full time education is required.