Automotive Service Advisor

JOB DESCRIPTION – SERVICE ADVISOR

Department: Service Department

Designation: Service Advisor

Location: Coimbatore, Tamil Nadu

Experience: 1–5 Years

Qualification: Diploma / ITI / Any Degree (Automobile or Mechanical preferred)

Gender: Male / Female

1. Job PurposeTo provide excellent customer service by understanding vehicle repair requirements, coordinating with technicians, ensuring timely vehicle delivery and maintaining customer satisfaction.

1. 2. Roles & ResponsibilitiesWelcome customers and understand their vehicle service requirements.
2. Explain vehicle repair and maintenance procedures to customers.
3. Prepare job cards and record customer complaints accurately.
4. Perform initial vehicle inspection and note existing damages.
5. Coordinate with technicians regarding vehicle diagnosis and repairs.
6. Prepare repair estimates and obtain customer approval.
7. Provide regular updates on vehicle service status.
8. Ensure timely completion and delivery of vehicles.
9. Explain service invoices and completed repair work to customers.
10. Handle customer complaints and resolve service-related issues.
11. Follow up with customers after vehicle delivery.
12. Maintain customer relationships and improve customer retention.
13. Achieve monthly service revenue and customer satisfaction targets.

• 3. Required SkillsExcellent communication and customer-handling skills.
• Basic automobile technical knowledge.
• Knowledge of vehicle servicing and maintenance.
• Computer knowledge and job card preparation.
• Problem-solving and negotiation skills.
• Ability to coordinate with technicians and service teams.
• 4. Educational QualificationDiploma / ITI / Any Degree.
• Automobile or Mechanical Engineering preferred.
• 5. Key Performance Indicators (KPIs)Customer Satisfaction Index (CSI).
• Labour Revenue Achievement.
• Average Repair Order Value.
• Customer Retention Rate.
• On-time Vehicle Delivery.
• Additional Job Conversion.
• Customer Complaint Resolution.

6. Reporting StructureReports To: Service Manager

Career Growth: Senior Service Advisor → Team Leader → Service Manager → General Manager – Service.