Back Office Staff

Key Responsibilities

• Customer Communication: Handling inbound/outbound calls to explain products, services, or provide support.
• Lead Generation & Follow-up: Reaching out to potential customers to generate leads and following up with existing ones to maintain relationships.
• Data Management: Updating and maintaining accurate customer information in the CRM system.
• Documentation & Reporting: Supporting back-office tasks, including preparing reports, managing emails, and processing orders.
• Scheduling: Setting up appointments, meetings, or client visits for sales teams.

Requirements

• Education: High school diploma, 12th pass, or Graduate, depending on the role.
• Skills: Strong communication skills (local languages + basic English), good telephone etiquette, and proficient in basic MS Office/Excel.
• Traits: Ability to work under pressure, strong organizational skills, and a customer-focused attitude.

Typical Work Environment

• Role Type: Usually Full-time, office-based.
• Salary Range: Frequently ranges between ₹14,000–₹18,000 per month (varies by location/experience).