Cashie

Position: Cashier/ Front Office Executive

Department: Front of House / Restaurant Operations

Reports to: Restaurant Manager

Job Summary: We are looking for a friendly, responsible, and customer-focused Cashier to join our Italian restaurant team. The cashier will handle customer orders, billing, cash and card payments, and provide excellent service while maintaining accuracy and a welcoming atmosphere.

• Key Responsibilities: Greet customers warmly and assist them with placing orders.
• Accurately enter food and beverage orders into the POS system.
• Handle cash, credit/debit cards, digital payments, and other approved payment methods.
• Prepare and present customer bills accurately.
• Issue receipts and process refunds or corrections as authorized.
• Maintain accurate cash drawer records and complete cash reconciliation at the end of the shift.
• Coordinate with kitchen and service staff to ensure orders are processed correctly.
• Answer basic questions about the menu, ingredients, prices, and promotions.
• Maintain cleanliness and organization of the cashier counter and front-of-house area.
• Follow restaurant hygiene, safety, and cash-handling procedures.
• Assist with takeaway and delivery orders when required.
• Handle customer concerns politely and refer complex issues to the Restaurant Manager.
• Support other front-of-house duties during busy periods.
• RequirementsPrevious cashier or restaurant experience is preferred.
• Good communication and customer-service skills.
• Basic computer/POS system knowledge.
• Good numerical and cash-handling skills.
• Ability to work accurately in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and holidays.
• Knowledge of Italian cuisine or restaurant terminology is an advantage.
• Key SkillsCustomer service
• Cash handling
• POS operation
• Order accuracy
• Communication
• Teamwork
• Time management
• Attention to detail
• Problem-solving

Working ConditionsThe role involves standing for extended periods and working in a busy restaurant environment. The cashier may be required to work rotating shifts, weekends, and public holidays depending on business requirements.

Performance ExpectationsThe successful candidate should maintain high billing accuracy, provide courteous customer service, handle payments responsibly, and contribute positively to smooth restaurant operations.