Front Office Executive

Job Summary

We are looking for a friendly, professional, and well-organized Receptionist to manage front-office operations at B16 Clinic. The candidate will be responsible for welcoming patients, handling appointments, managing calls, coordinating with doctors and staff, and ensuring a smooth patient experience.

Key Responsibilities

1. Welcome and greet patients and visitors warmly and professionally.
2. Handle incoming and outgoing phone calls and WhatsApp enquiries.
3. Schedule, confirm, reschedule, and manage patient appointments.
4. Register new patients and maintain accurate patient records.
5. Guide patients regarding consultations, treatments, and clinic procedures.
6. Coordinate with doctors, nurses, and other departments for patient appointments.
7. Manage patient waiting time and ensure smooth patient flow.
8. Maintain front-desk cleanliness and professional presentation.
9. Handle billing, payment collection, and appointment follow-ups, if required.
10. Maintain patient confidentiality and protect medical information.
11. Respond to patient queries politely and professionally.
12. Support daily administrative activities and prepare basic reports.

Required Qualifications

• Any Degree or relevant qualification.
• Minimum 1–5 years of experience in Reception / Front Office / Customer Service.
• Experience in a hospital, clinic, or healthcare setup will be an added advantage.
• Basic computer knowledge and MS Office skills.
• Good communication and interpersonal skills.
• Knowledge of English and Tamil is preferred.
• Preferred only female candidate
• Work time – 11am to 9pm
• Salary – 15,000 to 20,000