HR Manager

1. Recruitment & SelectionIdentify manpower requirements from all departments.

• Prepare and publish job vacancies.
• Screen resumes and shortlist suitable candidates.
• Schedule and conduct employee interviews.
• Coordinate with department heads for candidate selection.
• Issue offer letters and appointment letters.
• Complete joining formalities for new employees.

2. Employee ManagementMaintain employee personal files and records.

• Monitor employee attendance, punctuality and leave.
• Handle employee queries, complaints and grievances.
• Maintain employee discipline and workplace behaviour.
• Coordinate employee onboarding and exit formalities.
• Conduct employee engagement activities.

3. Payroll & Salary AdministrationCoordinate monthly salary processing.

• Verify attendance, leave and overtime details.
• Maintain salary records and employee payroll information.
• Coordinate PF, ESI, TDS and other statutory requirements, as applicable.
• Ensure salaries are processed on time.
• Maintain salary revision and increment records.

4. Performance ManagementMonitor employee performance and productivity.

• Coordinate monthly and annual performance appraisals.
• Set employee KPIs in coordination with department heads.
• Identify low-performing employees and arrange improvement plans.
• Recommend promotions, increments and rewards.
• Collect performance reports from all departments.

5. Training & DevelopmentIdentify employee training requirements.

• Arrange technical and non-technical training programmes.
• Conduct induction training for new employees.
• Improve employee communication and professional skills.
• Monitor training effectiveness and employee development.

6. HR Policies & ComplianceDevelop and implement company HR policies.

• Maintain employee agreements and legal documents.
• Ensure compliance with applicable labour laws.
• Maintain employee confidentiality and documentation.
• Monitor working hours, leave policies and company rules.
• Handle disciplinary actions as per company policy.

7. Employee Attendance & Leave ManagementMonitor daily employee attendance.

• Maintain leave registers and leave balances.
• Track late arrivals and unauthorized absences.
• Prepare monthly attendance reports.
• Coordinate attendance corrections with employees and managers.

8. Employee Relations & RetentionMaintain a positive working environment.

• Resolve employee conflicts and workplace issues.
• Conduct employee feedback sessions.
• Identify employee satisfaction and retention issues.
• Support employee welfare and motivation activities.

9. Administration & CoordinationCoordinate with all department managers.

• Maintain employee ID cards and access records.
• Monitor office discipline and administrative requirements.
• Coordinate employee travel and accommodation when required.
• Support management in implementing company policies.

10. HR Reporting to ManagementSubmit monthly HR activity reports.

• Provide employee strength and manpower reports.
• Report attendance and absenteeism details.
• Submit recruitment status reports.
• Provide employee performance and appraisal reports.
• Report employee resignations and attrition.
• Highlight HR issues and recommend solutions.

KEY PERFORMANCE INDICATORS (KPIs)

1. Recruitment completion within the planned timeline.
2. Employee attendance and punctuality.
3. Employee retention rate.
4. Monthly payroll processing accuracy.
5. Employee performance appraisal completion.
6. Training programme completion.
7. Employee grievance resolution time.
8. Employee documentation accuracy.
9. Statutory compliance and documentation.
10. Monthly HR report submission on time.

EXPECTED OUTCOME

The HR Manager must ensure the right employees are recruited, employees are properly managed, company policies are followed, employee performance is monitored, and all HR activities are completed efficiently to support the company's business growth.

Additional responsibilities for a CCTV Sales & Service CompanyFor a CCTV business, the HR Manager should also focus on:

• Monitoring CCTV installation and service engineer attendance.
• Tracking sales team daily activities and targets.
• Coordinating technical staff training.
• Monitoring field staff productivity and customer-handling behaviour.
• Tracking engineer site visits and service completion reports.
• Coordinating manpower allocation for installation projects.
• Monitoring employee safety during fieldwork.