Service Engineer

Job Summary

We are looking for a technically skilled and motivated Service Engineer to install, maintain, troubleshoot, and repair packaging machinery at customer locations. The candidate should have basic technical knowledge, problem-solving abilities, and a willingness to travel for field service assignments.

Key Responsibilities

- Install, commission, and maintain packaging machinery.

- Diagnose and troubleshoot mechanical and electrical issues in machines.

- Attend customer service calls and resolve machine breakdowns.

- Perform preventive maintenance and routine machine inspections.

- Identify faulty components and carry out necessary repairs or replacements.

- Provide technical support and guidance to customers regarding machine operation and maintenance.

- Travel to customer locations as required for installation and service activities.

- Coordinate with the Service, Sales, and Stores departments for spare parts and service requirements.

- Maintain service reports, maintenance records, and customer feedback.

- Follow company safety procedures and ensure proper handling of tools and equipment.

- Ensure timely completion of service assignments and maintain customer satisfaction.

Required Skills

- Basic knowledge of mechanical systems, electrical components, and machinery.

- Troubleshooting and problem-solving skills.

- Ability to use basic tools and testing equipment.

- Willingness to travel to customer locations for field service.

- Good communication and customer-handling skills.

- Ability to work independently and as part of a team.

- Willingness to learn about packaging machinery and its operation.