Field Sales Executive

About the Role

We are looking for energetic, target-oriented and customer-focused Field Sales Executives and Sr Field Sales Executives to support Paytm's merchant acquisition and digital payment expansion initiatives across Odisha, West Bengal, Assam, Bihar & Jharkhand.

The selected candidates will be responsible for visiting markets and merchant locations, acquiring new merchants, promoting Paytm's digital payment solutions and financial products, supporting existing merchants, and achieving assigned sales and onboarding targets. This is a field-based sales role that requires regular market visits, strong communication skills, relationship-building ability and a result-oriented approach.

Key Responsibilities

Market Development & Lead Generation

• Plan and schedule daily market visits according to assigned territories.

• Identify potential merchants, retailers, shops and business establishments.

• Generate leads through direct market visits and field-level activities.

• Develop and maintain a strong pipeline of prospective customers.

• Identify new business opportunities within the assigned territory.

Merchant Acquisition & Onboarding

• Acquire and onboard new merchants onto Paytm's digital payment ecosystem.

• Explain Paytm's products, services and digital payment solutions to merchants.

• Assist merchants in understanding the complete payment acceptance process.

• Ensure successful deployment and activation of relevant Paytm products.

• Educate merchants about product features, benefits and best practices.

Sales & Target Achievement

• Achieve monthly and daily sales/onboarding targets assigned by the reporting manager.

• Promote multiple payment and financial solutions, including:

o Soundbox

o Point-of-Sale (POS) solutions

o Digital payment solutions

o Insurance products

o Other applicable financial products and merchant services

• Convert qualified leads into active customers/merchants.

• Maintain consistent productivity and achieve territory-level business objectives.

Merchant Relationship Management

• Build and maintain positive relationships with existing and prospective merchants.

• Visit existing merchants regularly to understand their requirements.

• Identify and assist in resolving merchant-level issues.

• Coordinate with the relevant support teams for unresolved technical or service-related concerns.

• Ensure a positive merchant experience that supports retention and repeat business.

Market Intelligence & Feedback

• Collect regular feedback from merchants regarding existing products and services.

• Report customer concerns, market trends and product-related feedback to the

reporting manager.

• Monitor competitor activities, offers and market movements.

• Share relevant competitor and market insights with the team to support business

improvement.

Customer Education & Digital Adoption

• Educate unorganised and small retailers about digital payment acceptance.

• Explain the benefits and practical usage of digital payment solutions.

• Help merchants understand transaction processes and relevant product features.

• Encourage greater adoption and usage of digital payment services.

Key Skills & Competencies Sales Acumen

• Strong understanding of customer needs and sales opportunities.

• Target-oriented and performance-driven approach.

• Ability to identify prospects and convert them into customers.

Communication Skills

• Good verbal communication and interpersonal skills.

• Ability to communicate product benefits clearly and confidently.

• Ability to interact effectively with retailers, merchants and business owners.

Customer Handling

• Strong relationship-building skills.

• Ability to understand and address customer concerns.

• Professional and positive approach towards customer service.

Field Sales Capability

• Comfortable with extensive market visits and field-based work.

• Ability to independently manage assigned territories.

• Willingness to work according to business requirements and assigned targets.

Problem Solving

• Ability to understand merchant issues and provide appropriate first-level assistance.

• Ability to coordinate with internal teams for issue resolution.

Eligibility Criteria

Mandatory Requirements

• Minimum 12th Pass from a recognised board.

• Candidates must be comfortable working in a field sales environment.

• Must possess a valid Two-Wheeler.

• Must have a functional Android Smartphone.

• Good communication and interpersonal skills.

• Willingness to travel within the assigned territory.

• Target-oriented and self-motivated attitude.