Customer Relations Executive

JOB DESCRIPTION – CUSTOMER RELATIONSHIP EXECUTIVE

Location: Delhi/NCR

Department: Customer Relationship / Sales Support

Employment Type: Full-Time

Experience: 1–3 Years preferred

Salary: As per experience and industry standards

About the RoleProActive Fitness is looking for a Customer Relationship Executive to manage communication with customers and dealers, ensure timely follow-ups, coordinate sales and order-related activities, and build long-term customer relationships.

The ideal candidate should have good communication skills, a professional attitude, strong follow-up ability, and basic knowledge of MS Office/Google Sheets/CRM systems.

Key Responsibilities

1. Customer Communication

• Handle customer enquiries through phone calls, WhatsApp and other communication channels.
• Understand customer requirements and provide appropriate product information.
• Maintain professional and timely communication with customers.
• Build strong relationships with existing customers and dealers.

2. Lead Follow-Up

• Follow up regularly on incoming enquiries and quotations.
• Maintain proper records of leads and customer interactions.
• Coordinate with the sales team to ensure no enquiry is missed.
• Follow up with customers until the enquiry reaches its final status.

3. Quotation & Sales Coordination

• Prepare and share quotations, product details and other required information.
• Coordinate with the sales team regarding pricing, availability and delivery timelines.
• Maintain updated records of quotations and orders.
• Coordinate with customers regarding order confirmation and payment status.

4. Order & Delivery Coordination

• Coordinate with production, dispatch and logistics teams after order confirmation.
• Keep customers updated about production and dispatch status.
• Coordinate delivery-related communication with customers and dealers.
• Ensure smooth communication between customers and internal departments.

5. After-Sales Support

• Receive and record customer complaints and service requests.
• Coordinate with the service/technical team for resolution.
• Follow up until the customer's issue is resolved.
• Maintain proper records of complaints and their status.

6. Customer Database & Reporting

• Maintain an updated customer/dealer database.
• Update lead, quotation, order and follow-up records.
• Prepare daily/weekly follow-up reports for management.
• Track pending enquiries and ensure timely follow-up.

• Key Skills RequiredExcellent Hindi & English communication skills
• Good telephone etiquette
• Strong follow-up and coordination skills
• Customer-handling ability
• Basic knowledge of MS Excel / Google Sheets / MS Office
• Ability to maintain customer records
• Good negotiation and problem-solving skills
• Positive and professional attitude
• Ability to work with sales, production, dispatch and service teams