Data Entry Executive

Customer Relationship Executive (CRM)

Experience: 6 months and more

Package: Up to ₹12,000

Location: Sant Nagar, Burari

Office Time: 9:30 AM to 7:00 PM

 KEY RESPONSIBILITIES: 

• Check daily orders, process them, and ensure timely dispatch.

• Follow up on all pending orders and get them executed on time.

• Stay in regular touch with customers to maintain satisfaction and resolve their queries.

• Provide timely updates to customers through calls, WhatsApp, and emails.

• Handle customer complaints politely and provide quick solutions.

• Coordinate with the sales, warehouse, and production teams for smooth order flow.

• Maintain customer records, order details, and follow-up status in CRM/Excel.

• Share daily reports with seniors regarding orders, follow-ups, and customer updates.

• Track delivery schedules and follow up immediately in case of any delays.

  SKILLS & QUALIFICATIONS: 

• Good communication skills (Hindi & basic English).

• Strong customer-handling ability with a polite and positive attitude.

• Basic knowledge of MS Office (Word, Excel).

• Ability to multitask, prioritize, and work well in a team.

• Problem-solving attitude and willingness to learn.

• Attention to detail and ability to manage confidential information responsibly.