Delivery Executive

The daily tasks of a delivery executive typically follow a cycle of preparation, transit, and customer interaction:

• 1. Pick-up and SortingArrival & Briefing: Reporting to the hub or restaurant at the start of the shift.
• Package Inspection: Verifying that the items picked up match the order list and are in good condition (no leaks or damages).
• Loading: Organizing the vehicle (bike, van, or cycle) to ensure fragile items are safe and the first deliveries are easily accessible.
• 2. Transit and NavigationRoute Planning: Using GPS or local knowledge to choose the fastest and most fuel-efficient paths.
• Timely Execution: Meeting strict delivery windows to ensure customer satisfaction.
• Vehicle Care: Maintaining the delivery vehicle (refueling, cleaning, and reporting mechanical issues).
• 3. Delivery and ReturnsCustomer Verification: Confirming the identity of the recipient and obtaining a digital or physical signature (Proof of Delivery).
• Payment Handling: Collecting Cash on Delivery (COD) and accurately recording transactions.
• Return Management: Picking up items for return or exchange from the customer and bringing them back to the hub.

🛠️ Key Skills RequiredSkill CategorySpecific AbilitiesTechnicalSafe driving/riding, GPS navigation, and using delivery apps.Soft SkillsPunctuality, polite communication, and stress management.PhysicalAbility to lift heavy packages and endure long hours in various weather conditions.CognitiveQuick problem-solving (e.g., finding a hidden address or handling a vehicle breakdown).