E-Commerce Manager

We are looking for a commercially minded E commerce Account Manager to manage client accounts, strengthen brand relationships, and drive measurable business growth across eCommerce marketplaces and online storefronts.

You will be the primary point of contact for assigned clients, responsible for account performance, regular communication, growth planning, reporting, client retention, and identifying opportunities to expand existing business. You will coordinate with internal creative, catalogue, paid media, and operations teams to ensure that agreed deliverables are completed on time and business objectives are met.

The ideal candidate understands eCommerce operations, can interpret performance data, communicates confidently with clients, and takes ownership of both client satisfaction and commercial results.

Key Responsibilities:

1. Client and Account Management

• Manage a portfolio of eCommerce clients and serve as their primary contact for daily requirements, updates, escalations, and performance discussions.
• Build structured communication routines, conduct regular review meetings, and maintain clear records of client expectations, action items, and deadlines.
• Set realistic expectations, resolve issues proactively, and escalate risks before they affect client relationships or business performance.

2. Marketplace and Storefront Performance

• Monitor account performance across Amazon, Flipkart, Meesho, Shopify, and other relevant platforms.
• Track sales, conversion rates, traffic, product visibility, catalogue health, inventory availability, returns, and advertising performance where applicable.
• Identify performance gaps and recommend actionable improvements to product listings, pricing, promotions, storefronts, and sales strategies.
• Coordinate catalogue updates, product launches, account health requirements, and marketplace issue resolution.

3. Campaign and Project Coordination

• Coordinate promotional campaigns, seasonal sales, product launches, listing optimization, creative requirements, and paid advertising activities.
• Work with design, content, paid media, and fulfillment teams to establish priorities, assign deliverables, and meet agreed timelines.
• Maintain account-wise task trackers and ensure dependencies, delays, and outstanding approvals are communicated clearly.

4. Reporting and Business Reviews

• Prepare weekly and monthly performance reports using marketplace dashboards, spreadsheets, and analytics tools.
• Translate data into meaningful insights, explain performance changes, and recommend specific next steps.
• Track account goals, campaign outcomes, deliverables, and improvement plans.

5. Retention, Growth, and Revenue

• Monitor client satisfaction and account profitability, identify renewal risks, and take corrective action to improve retention.
• Identify up-selling and cross-selling opportunities, including additional marketplaces, advertising services, catalogue management, and growth consulting.
• Support proposals, account expansion discussions, and revenue forecasting in coordination with management.
• Required Qualifications[2–4 years] of experience in eCommerce account management, marketplace operations, digital commerce, or client servicing.
• Practical experience with at least one major eCommerce platform, such as Amazon Seller Central, Flipkart Seller Hub, Meesho Supplier Panel, or Shopify.
• Strong Excel or Google Sheets skills, including formulas, data analysis, and performance reporting.
• Ability to interpret sales and campaign metrics and convert findings into clear action plans.
• Strong written and verbal communication skills, with the ability to manage multiple client accounts and competing deadlines.
• Demonstrated ownership of client deliverables, issue resolution, follow-ups, and account performance.
• Commercial awareness and the ability to identify risks, retention opportunities, and potential account growth.
• Preferred Qualifications Experience managing multiple brands or accounts for an eCommerce agency or consulting company.
• Familiarity with Amazon Ads, Meta Ads, Google Ads, SEO, catalogue optimization, and conversion rate improvement.
• Understanding of inventory planning, order fulfillment, returns, marketplace compliance, and eCommerce profitability.
• Experience preparing client presentations, business reviews, proposals, or account growth plans.
• What the Company Offers Compensation: [Salary range and performance incentives, if applicable].
• Learning and development: Practical exposure to eCommerce marketplaces, brand growth, analytics, and client strategy.
• Career progression: Opportunities to grow into Senior Account Manager, Account Management Lead, or E commerce Business Manager roles, subject to performance and business requirements.
• Ownership: Direct responsibility for client relationships, measurable business outcomes, and account growth.