Front Office Executive

Hotel Front Office Executive / Receptionist

Paharganj, New Delhi

Job type: Full-time

Salary and incentives

• ₹18,000–₹20,000 per month, fixed in hand, depending on skills and experience.
• Additional performance incentive of up to ₹3,000 per month after completing probation.

About the role

Hotel Kwality is looking for a polite, dependable and computer-literate Front Office Executive to manage reception and provide professional, welcoming service to our guests. Freshers with good communication skills and a willingness to learn are welcome.

Key responsibilities

• Welcome guests and handle check-ins, check-outs and room allocation.
• Answer telephone calls and respond to booking enquiries.
• Manage direct and online reservations and update the hotel’s property management system.
• Prepare bills, collect cash and digital payments, and maintain accurate transaction records.
• Coordinate with housekeeping and maintenance for room readiness and guest requests.
• Handle guest concerns courteously and escalate matters when necessary.
• Maintain reception records and provide a clear handover to the next shift.

Candidate requirements

• Spoken English and basic computer skills are mandatory.
• Comfortable using email, the internet and online systems.
• Class 12 pass or graduate.
• Honest, punctual, well-presented and responsible.
• Freshers and experienced candidates may apply.
• Previous hotel reception experience or knowledge of eZee Absolute PMS is an advantage; training will be provided.
• Age: up to 35 years.
• Immediate joiners preferred.

Shift timings

• Male candidates: Rotational shifts — 9 AM–7 PM or 7 PM–9 AM.
• Female candidates: Fixed day shift — 9 AM–6 PM.

To Apply : Send your updated CV and audio introduction on WA to 9999634393. Shortlisted candidates will be informed about the interview date and time.