Import Export Assistant

 Working on pricing and costing within SLA /overseas agents. Maintain up-to-date records of quotes.

- Negotiate rates to secure business. Build rapport with customers and agents to strengthen business relationships.

- Coordinate with overseas agents regarding the schedule and pre-alerts, manifestation for both air and sea import consignments.

- Maintain customers focus on all the times and response to customers enquiries.

- Update daily status report to customers regarding ongoing shipments.

- Enhancing the productivity of customer by suggesting best possible route and mode of transportation.

- Candidates with import pricing experience are preferred.

Customer Service :Communicate with clients to provide updates on shipment status, address inquiries, and ensure customer satisfaction.

•           Assist in resolving any issues related to documentation or shipment planning delays.

•           Record Keeping: Maintain accurate and organized records of all import documentation. 

•           Ensure that records are easily accessible for audits and compliance checks.

•           Problem Resolution: Promptly identify and address any discrepancies or issues in documentation.

·           Check the agents' debit notes and update the accounts team.