NDR Executive

Job Description: NDR Executive

Company: Kudos Ayurveda

Department: E-commerce / Logistics / Operations

Job Location: Naraina, Delhi

Experience: Relevant experience required

Industry Preference: Ayurveda / Wellness / Herbal Products

Job Summary : We are looking for an experienced NDR Executive with a background in the Ayurveda, wellness or herbal products industry. The candidate will be responsible for managing non-delivery cases, coordinating with courier partners and customers, and reducing RTO (Return to Origin) shipments.

Key Responsibilities

• Monitor and manage daily NDR cases through courier portals and logistics platforms.
• Contact customers to confirm delivery availability and resolve delivery-related issues.
• Coordinate with courier partners to arrange reattempts for failed deliveries.
• Follow up on pending shipments and ensure timely NDR resolution.
• Minimize RTO cases through effective customer communication and regular follow-ups.
• Maintain daily records of NDR cases, delivery status, and RTO shipments.
• Coordinate with customer support, warehouse, and logistics teams.
• Escalate unresolved delivery issues to the concerned teams.
• Prepare daily and weekly reports on NDR resolution and delivery performance.
• Required Skills and QualificationsPrior experience as an NDR Executive or in logistics/e-commerce operations is mandatory.
• Candidates must have experience in the Ayurveda, wellness, herbal, or healthcare products industry.
• Good communication and customer-handling skills.
• Knowledge of courier portals, shipment tracking, and RTO management.
• Basic to intermediate knowledge of MS Excel and Google Sheets.
• Strong follow-up, coordination, and problem-solving skills.

Candidate Requirements

• Experienced candidates only; freshers will not be considered.
• Relevant industry experience in Ayurveda or wellness is mandatory.
• Candidates with experience handling COD orders, NDR cases and RTO reduction will be preferred.

Interested candidates who meet the above criteria can share their updated resumes with the HR Team at Kudos Ayurveda on +91-93110-65807.