Operation Executive

Job Title: Operations Support Executive (preference for malayalam)

Company: 24pay (Classypay Technology Solutions Pvt Ltd)

Industry: Fintech

Location: Noida, Sector 63

Job Type: Full-Time

Working Days: 6 days a week

About 24pay: 24pay, a brand of Classypay Technology Solutions Pvt Ltd, is a leading player in the fintech industry, offering products such as Money Transfer, UPI, MATM, and AEPS. We cater to a diverse clientele, predominantly from South India, ensuring seamless financial transactions and support.

Role Overview: We are seeking a dynamic and communicative Customer Operations Executive to join our team. The ideal candidate should have excellent communication skills (we prefer candidate who knows malayalam language ), with a higher preference for those who can speak Malayalam. This role involves managing a low volume of both incoming and outgoing calls daily, providing exceptional customer service, and operational support to our clients.

Key Responsibilities:

• Handle incoming customer inquiries and provide timely and accurate information about our products and services.
• Make outgoing calls to follow up on customer issues, inquiries, or feedback.
• Assist clients with Money Transfer, UPI, MATM, and AEPS-related queries and transactions.
• Resolve customer complaints and issues efficiently and professionally.
• Maintain records of customer interactions and transactions.
• Coordinate with other departments to ensure a seamless customer experience.
• Provide feedback and suggestions to improve customer support processes.

Requirements:

• Excellent communication skills, both verbal and written.
• Proficiency in Malayalam is highly preferred.
• Prior experience in customer support or operations support is advantageous.
• Basic understanding of fintech products such as Money Transfer, UPI, MATM, and AEPS.
• Ability to work 6 days a week.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.

What We Offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits.