Sales Executive

The Sales Officer will generate leads and sell financial products—primarily Credit Cards and Loan on Card—through outbound telecalling. The role involves understanding customer needs, explaining product benefits, checking basic eligibility, following up on leads, and achieving assigned sales targets while maintaining high-quality customer interactions.hdfcsales+2

Key Responsibilities

• Make outbound calls to prospective and existing customers from company-provided leads, databases, and referrals.
• Promote and explain features, benefits, eligibility criteria, offers, and documentation requirements for Credit Cards, Loan on Card, and Insurance products.
• Identify customer requirements and recommend suitable products based on their profile, usage needs, and financial eligibility.
• Convert leads into applications by handling objections, building interest, and guiding customers through the sales process.
• Follow up with customers at each stage of the application until closure, ensuring timely turnaround and a positive customer experience.
• Maintain accurate records of customer interactions, call outcomes, lead status, follow-ups, and application details in the CRM or sales tracking system.
• Ensure compliance with company policies, telecalling guidelines, data privacy norms, and applicable financial-product regulations.
• Escalate customer queries, complaints, or complex cases to the supervisor or relevant internal team promptly.
• Share market feedback, customer objections, competitor insights, and campaign effectiveness with the reporting manager.

Required Skills & Competencies:

• Strong telecalling, persuasion, and objection-handling skills
• Good communication
• Basic understanding of banking, credit cards, loans, and insurance products
• Ability to explain financial products simply and confidently
• Target-oriented mindset with a focus on conversions and productivity
• Customer-centric approach and professional phone etiquette
• Persistence, discipline, and willingness to make high call volumes daily