Technical Support Executive
R-World SoftwareFixed
₹8,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹8,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Basic EnglishJob highlights
88 applicants
Job Description
About Us:
R-word Software is a growing IT company specializing in billing and inventory management solutions. We aim to simplify business operations for small and medium enterprises through user-friendly and reliable software solutions.
Job Overview:
We are looking for a dedicated and customer-focused Technical Support Executive to provide support for our software products (Inventory & Billing Application). The ideal candidate will handle client queries, resolve technical issues, and ensure customer satisfaction through effective communication and troubleshooting.
Key Responsibilities:
- Handle customer queries via call, chat, or email.
- Provide software installation, setup, and configuration support.
- Troubleshoot technical issues related to our billing & inventory application.
- Guide clients on software features and updates.
- Report and escalate unresolved issues to the development team.
- Maintain records of issues, solutions, and client feedback.
- Conduct remote sessions or demos when required.
- Required Skills:Basic understanding of software installation and troubleshooting (Windows/Android).
- Strong communication and problem-solving skills.
- Knowledge of databases (SQL / SQLite) will be a plus.
- Familiar with remote support tools (AnyDesk, TeamViewer, etc.).
- Patience and customer-first attitude.
- Qualifications:Graduate in BCA, B.Tech, MCA, or any IT-related field.
- Freshers or candidates with up to 2 years of experience are welcome.
Benefits:
- Training on company products and tools.
- Friendly and supportive team environment.
- Growth opportunities in software support & development roles.
How to Apply:Send your resume to 📧 hr@rworldsoftware.in with the subject line “Application for Technical Support Executive”.
Job role
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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