Technical Support Executive

Absolutely. The correct software name is EasyTimePay, and the generic term is HRMS. Here is the corrected JD:

Job Description – HRMS Technical Support ExecutivePosition: HRMS Technical Support Executive

Department: Technical Support / Implementation

Experience: 0–2 Years

Employment Type: Full-Time

1. Key ResponsibilitiesMS SQL Knowledge
2. 
   

• Basic to intermediate knowledge of MS SQL Server.
• Perform basic database operations, queries, backup/restore, and troubleshooting.
• Identify and resolve basic database-related issues.

1. HRMS Software Installation & Implementation
2. 
   

• Install and configure the company's HRMS Software at customer locations/servers.
• Configure software, database, services, and required system settings.
• Assist customers during software implementation and deployment.
• Troubleshoot installation and configuration-related issues.

1. Tele-Support for EasyTimePay HRMS Software
2. 
   

• Provide technical support to customers through telephone and remote support.
• Assist customers in using the company's EasyTimePay HRMS Software.
• Understand customer issues and provide appropriate solutions.
• Troubleshoot attendance, employee, payroll, and software-related issues.
• Escalate complex technical issues to the concerned technical/development team.
• Maintain proper records of customer support requests and resolutions.

1. Basic System, Network & Firewall Knowledge
2. 
   

• Basic knowledge of Windows operating systems, networking, IP addresses, ports, and services.
• Basic understanding of Windows Firewall and firewall configuration.
• Troubleshoot connectivity issues between software, database, server, and biometric devices.
• Basic knowledge of remote desktop/support tools.
• Required SkillsGood knowledge of MS SQL Server.
• Experience in software installation and configuration.
• Good communication and customer-handling skills.
• Basic knowledge of Windows Server/Desktop.
• Basic knowledge of Networking, TCP/IP, Ports & Firewall.
• Ability to troubleshoot technical issues independently.
• Good telephone and remote customer-support skills.
• Knowledge of HRMS, Attendance, Payroll or Biometric Systems will be an added advantage.

Preferred CandidateThe candidate should have a combination of MS SQL knowledge, HRMS software installation experience, technical troubleshooting skills, basic networking/firewall knowledge, and good communication skills to effectively handle EasyTimePay HRMS implementation and customer support.