Telecalling Executive

We are looking for 3 enthusiastic, confident, and dedicated Telecallers to join our hospital's patient support and appointment management team in Karol Bagh, New Delhi.

The ideal candidates should have excellent communication skills, a professional attitude, and the ability to handle patient inquiries, schedule appointments, and maintain regular follow-ups.

The selected candidates will be responsible for managing incoming and outgoing calls, assisting patients with hospital services, and ensuring a smooth and positive patient experience.

Key Responsibilities

• Incoming & Outgoing Calls: Handle patient inquiries professionally and provide accurate information about hospital services.
• Appointment Scheduling: Book, confirm, reschedule, and manage patient appointments with doctors.
• Patient Follow-Ups: Contact patients regarding scheduled appointments, treatment inquiries, and follow-up visits.
• Lead Management: Manage patient inquiries received through phone calls, websites, WhatsApp, and other platforms.
• Patient Coordination: Communicate with patients and coordinate with doctors and hospital staff.
• Service Information: Explain available hospital services, consultation procedures, and appointment processes.
• Database Management: Maintain accurate patient records, call logs, and follow-up details using Excel or CRM software.
• WhatsApp Communication: Respond to patient inquiries and share appointment-related information professionally.
• Daily Reporting: Prepare daily reports on calls, appointments booked, follow-ups, and patient inquiries.
• Patient Satisfaction: Handle patient concerns politely and ensure a positive experience.
• Confidentiality: Protect patient information and maintain strict privacy standards.

Educational Qualifications

• Minimum 12th Pass; graduates will be preferred.
• Basic computer knowledge, including MS Excel and data entry.
• Good communication skills in Hindi.
• Basic English communication skills will be an advantage.

Skills Required

• Excellent verbal communication and interpersonal skills.
• Confident and professional telephone etiquette.
• Good convincing and patient-handling skills.
• Ability to handle multiple calls and patient inquiries.
• Basic understanding of hospital and healthcare services.
• Strong organizational and time-management skills.
• Positive attitude, patience, and problem-solving abilities.
• Ability to work independently and as part of a team.

Job Details

Position: Hospital Telecaller / Patient Care Executive

Vacancies: 3

Location: Karol Bagh, New Delhi

Employment Type: Full-Time

Salary: 20000-22000

How to Apply

Interested candidates can contact us directly or share their updated CV/resume via WhatsApp.

Contact Number: +91 85272 77404