Telecalling Team Leader

ARIYA DECOR PRIVATE LIMITEDManufacturing

| Wooden • Textile • Melamine ProductsJOB DESCRIPTION – TELECALLER TEAM LEADERJob Location: C-601, Saraswati Vihar, Rohini, Pitampura, Delhi – 110034

Salary: ₹18,000 – ₹30,000 per month

Department: Sales & Telecalling

Experience: 2–5 Years

Employment Type: Full-Time

About the CompanyAriya Decor Private Limited is a manufacturing company specializing in Wooden, Textile and Melamine products. We are looking for a motivated and experienced Telecaller Team Leader to manage our telecalling team, generate business leads, maintain customer relationships, and achieve sales targets.

• Key ResponsibilitiesLead, supervise, and motivate the telecalling team.
• Set daily, weekly, and monthly calling and sales targets.
• Monitor team performance, productivity, attendance, and follow-ups.
• Make outbound calls to prospective customers, dealers, retailers, distributors, and business clients.
• Generate qualified leads for the company's Wooden, Textile and Melamine products.
• Follow up regularly with existing and potential customers.
• Explain product features, pricing, offers, and business opportunities to customers.
• Maintain proper records of calls, leads, follow-ups, and conversions.
• Train new telecallers on calling techniques, product knowledge, and customer handling.
• Review call quality and provide regular feedback to team members.
• Handle escalated customer queries and complaints professionally.
• Coordinate with the Sales, Marketing, Production, and Dispatch teams.
• Prepare daily/weekly/monthly telecalling and sales performance reports.
• Track lead conversion and identify opportunities for improving team performance.
• Ensure the team follows company policies and professional communication standards.
• Required SkillsExcellent communication and interpersonal skills.
• Good Hindi and English communication skills.
• Strong leadership and team-management abilities.
• Excellent convincing and negotiation skills.
• Sales-oriented and target-driven approach.
• Good customer relationship management skills.
• Basic knowledge of MS Excel, Google Sheets, or CRM software.
• Ability to prepare and maintain sales/calling reports.
• Strong follow-up and problem-solving skills.
• Knowledge of Wooden, Textile, Melamine or Home Décor products will be an advantage.

Qualification & ExperienceEducation: 12th Pass / Graduate preferred.

Experience: 2–5 years in telecalling, telesales, customer service, lead generation, or team handling.

Candidates with previous experience as a Telecaller Team Leader / Telesales Team Leader will be preferred.

• Performance ParametersDaily and monthly calling targets.
• Qualified lead generation.
• Lead-to-sale conversion.
• Customer follow-up.
• Team productivity.
• Sales achievement.
• Call quality.
• Customer satisfaction.
• Timely reporting.

Salary & Growth₹18,000 – ₹30,000 per month

Salary will be based on experience, communication skills, leadership ability, and performance. Performance-based growth opportunities are available.

Apply NowMobile / WhatsApp: 9266344592

Email: info@ariyadecor.in

Website: ariyahome.in

Address:

C-601, Saraswati Vihar,

Rohini, Pitampura, Delhi – 110034

JOIN ARIYA DECOR PRIVATE LIMITEDLead the Team • Generate Business • Build Customer Relationships • Achieve Growth