Operations Manager

Job Description – Operations Manager / Property ManagerPosition: Operations Manager – Property Management

Industry: Hospitality / Resort

Location: Stoneberry Resort, Madhupur, Jharkhand

Experience: 8–12 years in hotel/resort operations

Reporting To: Management / Business Head

About the RoleWe are looking for an experienced Operations Manager to take complete responsibility for the day-to-day operations and overall performance of the property. The role will lead multiple functions, ensure high standards of guest experience and service, and drive operational efficiency and profitability.

• Key ResponsibilitiesManage end-to-end property operations, including Front Office, Housekeeping, F&B, Kitchen, Maintenance and Guest Services.
• Ensure smooth day-to-day functioning of the resort and maintain high standards of guest experience and hospitality.
• Lead, manage and motivate the property team, including recruitment, training, performance management and manpower planning.
• Monitor occupancy, room revenue, F&B revenue, guest feedback and operational KPIs.
• Ensure effective coordination between Front Office, Housekeeping, F&B, Kitchen and Maintenance teams.
• Drive cost control, inventory management, wastage reduction and operational efficiency.
• Ensure proper implementation of SOPs, service standards, hygiene, safety and statutory requirements.
• Handle guest complaints and escalations and ensure timely resolution.
• Coordinate with vendors, contractors and external agencies for smooth property operations.
• Monitor property maintenance and ensure rooms, public areas and facilities are maintained to required standards.
• Prepare and review daily/weekly operational reports and provide updates to management.
• Drive initiatives to improve guest satisfaction, repeat business and overall property profitability.
• Take ownership of the property during operational hours and ensure effective shift/departmental handovers.
• Candidate Profile8–12 years of experience in hotel, resort or hospitality operations, with at least 3–5 years in a managerial role.
• Experience managing multi-department property operations is preferred.
• Strong leadership, team management and problem-solving skills.
• Good understanding of hotel/resort P&L, revenue, cost control and operational metrics.
• Excellent guest-handling and communication skills.
• Strong operational discipline with the ability to work in a fast-paced environment.
• Hotel Management / Hospitality qualification preferred.

Key Success MeasuresGuest Satisfaction | Occupancy & Revenue | Cost Control | Team Productivity | Service Quality | Property Standards | Operational Efficiency

Ideal Candidate: Someone who can independently run the property as a business owner, rather than only manage one department.