Assistant Branch Manager

Key Responsibilities1. Branch Sales & Business Growth

• Achieve monthly and yearly branch sales targets.
• Generate new leads and maximize conversions.
• Monitor daily appointments, consultations, walk-ins, and sales.
• Develop local marketing and referral opportunities.
• Drive repeat business and customer retention.

2. Team Management

• Manage and motivate therapists, dieticians, counsellors, and sales staff.
• Allocate daily responsibilities and monitor individual performance.
• Conduct regular team meetings and performance reviews.
• Ensure staff follow Velnesi SOPs and company policies.
• Identify training and development requirements.

3. Customer Management

• Ensure excellent customer service and client experience.
• Handle important client consultations and escalations.
• Monitor customer feedback and satisfaction.
• Ensure proper follow-up of leads and existing clients.

4. Operations Management

• Ensure smooth day-to-day branch operations.
• Maintain cleanliness, hygiene, discipline, and professional standards.
• Monitor treatment schedules, appointments, and staff attendance.
• Ensure proper maintenance and utilization of equipment.
• Maintain required branch records and reports.

5. Sales & Performance Reporting

• Prepare and submit daily, weekly, and monthly branch reports.
• Track lead generation, conversion, revenue, package sales, and collections.
• Monitor team-wise and employee-wise targets.
• Take corrective action when performance is below target.

6. Marketing & Local Promotion

• Support Facebook, Google, WhatsApp, and local promotional activities.
• Coordinate local campaigns and promotional events.
• Build relationships with nearby businesses, institutions, and communities.
• Promote Velnesi services and packages within the local market.