Branch Manager

Key Roles & Responsibilities

A. Sales & Revenue Management

• Achieve daily, weekly, and monthly sales targets.
• Generate leads through calls, follow-ups, referrals, walk-ins, and local marketing activities.
• Convert inquiries into appointments and appointments into paying customers.
• Promote Velnesi's slimming, skin treatment, body contouring, and wellness packages.
• Monitor branch revenue, conversion rates, and team performance.

B. Branch Operations

• Manage daily branch activities and ensure smooth operations.
• Maintain attendance, staff schedules, appointment records, and daily reports.
• Ensure proper maintenance of equipment, hygiene, cleanliness, and treatment-room standards.
• Monitor inventory, consumables, and product availability.
• Follow company SOPs, policies, and reporting procedures.

C. Team Management & Leadership

• Supervise therapists, dieticians, counsellors, and sales staff.
• Allocate daily responsibilities and monitor individual performance.
• Conduct regular team meetings and motivate employees to achieve targets.
• Identify training needs and ensure compliance with service protocols.
• Maintain discipline, teamwork, and professional conduct.

D. Client Relationship Management

• Ensure excellent customer experience and client satisfaction.
• Handle customer complaints and resolve service-related issues professionally.
• Monitor client follow-ups, repeat visits, renewals, and referrals.
• Ensure accurate client consultation records and treatment documentation.
• Maintain client confidentiality and ethical service practices.

E. Marketing & Business Development

• Execute local promotional campaigns and lead-generation activities.
• Build relationships with local businesses, communities, and potential referral partners.
• Encourage customer reviews and referrals.
• Track competitor activities and identify opportunities for branch growth.

F. Reporting & Administration

• Submit daily sales reports, lead reports, appointment updates, and collection reports.
• Prepare monthly performance reviews and sales forecasts.
• Monitor expenses, stock usage, and operational efficiency.
• Coordinate with the Head Office, HR, Marketing, and Operations teams.