Office Assistant

Key Responsibilities-

1. Client Handling & Consultation

• Welcome and attend to clients professionally.
• Understand client concerns related to weight, inch loss, body contouring, and skin.
• Explain treatment procedures, benefits, precautions, and after-care instructions.
• Coordinate with the Dietician/Consultant for client requirements.

2. Treatment Responsibilities

• Perform Velnesi slimming and skin treatments as per company SOP and training.
• Operate treatment equipment correctly and safely.
• Prepare the client and treatment area before every session.
• Maintain proper hygiene, sanitization, and safety standards.
• Monitor the client during treatment and report any discomfort or unusual response immediately.
• Follow prescribed treatment plans and session schedules.

3. Client Follow-Up

• Maintain regular communication with clients regarding upcoming sessions.
• Encourage clients to follow recommended diet, lifestyle, and treatment schedules.
• Record treatment details, measurements, observations, and client feedback accurately.

4. Sales & Customer Relationship

• Explain suitable treatment packages as authorized by the branch.
• Support the counselling and sales team during client interactions.
• Build positive relationships with clients and encourage repeat visits.
• Inform the Branch Manager/Dietician about client requirements and potential leads.

5. Documentation & Reporting

• Maintain daily treatment records and client files.
• Update session attendance and treatment progress.
• Maintain equipment and consumable records as required.
• Submit daily work reports to the reporting manager.