Back-end Executive

Key Responsibilities·       

Handle incoming and outgoing calls with customers/clients.

·       Follow up with leads, customers and prospects through calls and WhatsApp.

·       Maintain and update customer/lead information in Excel, Google Sheets or CRM.

·       Manage backend operations, documentation and data entry.

·       Coordinate with internal teams for customer requirements, follow-ups and task completion.

·       Track leads, payments, pending tasks and customer requirements.

·       Prepare basic reports and maintain accurate records.

·       Manage communication through WhatsApp and email.

·       Use AI tools such as ChatGPT and other AI productivity tools for research, communication, documentation and workflow improvement.

·       Explore new technology and suggest better ways to complete repetitive or time-consuming tasks.

·       Learn new software, AI tools and internal systems as the organization grows.

What We Are Looking For·       Strong interest in AI and new technology.

·       Willingness to continuously learn and experiment with new tools.

·       Good communication skills, particularly over the phone.

·       Comfortable using computers and online applications.

·       Basic knowledge of Excel/Google Sheets and email.

·       Good follow-up and coordination skills.

·       Ability to organize information and manage multiple tasks.

·       A proactive attitude and willingness to take ownership.

·       Ability to learn quickly and adapt to changing processes.

·       Basic knowledge of ChatGPT or other AI tools is preferred.

·       Freshers can apply if they demonstrate strong communication skills, curiosity and a genuine interest in technology.

Preferred Skills·       Customer Calling & Communication

·       Lead Follow-up

·       Backend Operations

·       Excel / Google Sheets

·       CRM

·       WhatsApp & Email

·       ChatGPT / Generative AI

·       AI-powered productivity tools

·       Basic automation knowledge

·       Research & Information Management

·       Coordination & Task Management