Branch Manager- Gold & LAP

Location: Komarapalayam.

The Branch Manager is responsible for overseeing the overall operations, profitability, and business growth of the branch. The role requires driving disbursement targets across Gold Loans and Loan Against Property (LAP) while mobilizing retail investments through Non-Convertible Debentures (NCDs). The candidate will ensure strict adherence to RBI guidelines, audit compliance, gold valuation accuracy, and high standards of customer service.

1. Business Development & Sales (Assets & Liabilities)

• Gold Loans: Drive daily and monthly gold loan disbursements, achieve AUM (Assets Under Management) targets, and execute local marketing campaigns to acquire new-to-bank customers.
• Loan Against Property (LAP): Source, screen, and process LAP leads through direct sales, local connectors, and DSAs (Direct Selling Agents), ensuring proper initial due diligence of property documents and cash flows.
• NCD Mobilization: Cross-sell and mobilize funds through the company's NCD public issues or private placements by pitching to High-Net-Worth Individuals (HNIs), retail investors, and existing branch customers.
• Market Intelligence: Track competitor interest rates, LTV (Loan-to-Value) offerings, and promotional schemes in the local catchment area to retain market share.

2. Branch Operations & Gold Vault Management

• Gold Appraisal & Custody: Supervise accurate gold purity testing, valuation, and safe custody of pledged gold packets in dual-control strong rooms/vaults.
• Turnaround Time (TAT): Ensure fast loan processing and disbursement for gold loans (under 30 minutes) and timely file movement for LAP underwriting.
• Cash & Vault Reconciliation: Conduct daily end-of-day (EOD) verification of physical cash, gold packets, and security stationery.

3. Credit Risk, Collections & Compliance

• Portfolio Quality: Monitor branch delinquency (PAR - Portfolio at Risk) and NPAs (Non-Performing Assets) for both Gold Loans and LAP.
• Collections & Auctions: Follow up on overdue interest/EMIs, manage renewal notices, and coordinate with the regional team for timely gold auctions as per regulatory norms.
• Audit & Regulatory Compliance: Ensure 100% adherence to KYC/AML norms, RBI fair practice codes, and internal audit checklists to achieve a satisfactory branch audit rating.

4. Team Management & Customer Service

• Team Leadership: Recruit, train, and mentor branch staff, including Customer Service Executives, Gold Appraisers, and LAP Relationship Officers.
• Customer Retention: Resolve escalated customer grievances promptly and build long-term relationships to drive repeat business and referrals.

Qualifications & Skills

• Education: Graduate in any discipline.
• Experience: 4 to 8 years of experience in an NBFC, Bank, or Financial Institution, with at least 2 years in a branch leadership role handling Gold Loans or Mortgage/LAP.

Anyone Interested Please Share Your Cv: 8925818289 (Whatsapp)