Telecalling Executive

Ameera Holidays is looking for an experienced, enthusiastic, and customer-focused Telecalling Executive to join our Travel & Tourism team. The ideal candidate should have a minimum of 2 years of relevant experience, good knowledge of the travel industry, excellent communication skills, and the ability to handle customer leads from enquiry to booking.

Key Responsibilities:

• Handle incoming and outgoing customer calls related to Domestic & International Travel Packages.
• Follow up regularly with fresh and existing leads and convert enquiries into bookings.
• Understand customer requirements and suggest suitable travel packages and destinations.
• Prepare and share customized travel itineraries and quotations according to customer requirements.
• Provide complete information regarding destinations, hotels, transportation, sightseeing, and travel packages.
• Coordinate with customers throughout the booking process.
• Handle regular lead follow-ups and maintain proper records of customer communication.
• Prepare and manage booking details, invoices, billing, payment follow-ups, and confirmations.
• Coordinate with the operations and reservations team for smooth execution of bookings.
• Maintain customer data and update all details in the company’s CRM or lead management system.
• Handle customer queries professionally and provide timely solutions.
• Achieve monthly sales and conversion targets.
• Build and maintain good relationships with customers to generate repeat business and referrals.

Candidate Requirements:

• Minimum 2 years of experience in Telecalling, Telesales, Travel Sales, or a similar role.
• Knowledge of the Travel & Tourism Industry is mandatory.
• Experience in handling travel leads and customer enquiries.
• Ability to prepare travel itineraries and quotations.
• Basic knowledge of hotel bookings, transportation, travel packages, and sightseeing arrangements.
• Knowledge of billing, invoicing, payment follow-ups, and booking documentation.
• Excellent communication and convincing skills in Hindi and English.
• Good customer handling and follow-up skills.
• Basic knowledge of computers, MS Office, Email, and CRM systems.
• Ability to work independently as well as within a team.

Preferred Skills:

• Sales and lead conversion skills
• Customer relationship management
• Travel itinerary planning
• Quotation preparation
• Billing and payment coordination
• Strong communication and negotiation skills