Travel Consultant

Full job description

Travel Sales Consultant is responsible for assisting clients in planning and booking travel arrangements, ensuring seamless experiences tailored to their needs and preferences.

Core Function:

·      Handle domestic and international travel queries, sell holiday packages, manage hotel bookings, sell air tickets and close travel sales deals.

·      Handle domestic & international travel inquiries from B2C clients (via calls, WhatsApp, & emails).

KEY RESPONSIBILITIES:

Client Consultation:

·      Engage with clients to understand their travel requirements, preferences, and budgets.

·      Provide detailed information on destinations, accommodations, tours, and activities.

·      Offer personalized travel recommendations based on client interests and expectations.

Itinerary Planning:

·      Create and customize travel itineraries, including flights, accommodations, transportation, and activities.

·      Ensure itineraries are well-structured, within budget, and aligned with client preferences.

Booking and Reservations:

·      Arrange and confirm bookings for flights, hotels, rental cars, and tours.

·      Handle travel-related documentation, such as visas, insurance, and tickets.

·      Manage booking modifications and ensure smooth travel arrangements.

Flight Ticketing:

·      Handle domestic and international air ticketing and Process flight reservations and issue tickets through B2B booking platforms.

·      Manage fare rules, reissues, cancellations, and refunds Process 

·      PNR creations and ticketing as per client requirements

·      Managing group bookings and special requests (meals, seats, extra baggage, etc.).

·      Ensuring error-free issuance and timely delivery of tickets.

·      Maintaining up-to-date knowledge of airline policies, schedules, and promotional fares

Customer Support:

·      Provide assistance before, during, and after travel, addressing any concerns or unexpected issues.

·      Support clients with changes or cancellations in their travel plans.

Industry Knowledge & Supplier Relations:

·      Stay informed about the latest travel trends, destination updates, new accommodations, and airline regulations.

·      Build and maintain relationships with travel suppliers and vendors to secure the best deals and services.

Sales & Marketing:

·      Promote and sell travel packages, special deals, and additional services.

·      Upsell value-added services such as travel insurance, guided tours, and premium experiences.

·      Contribute in knowledge base and sales/marketing material (Print /Digital) development

Administrative Tasks:

·      Maintain accurate records of client bookings, interactions, and payments.

·      Ensure invoicing and payment processing are handled efficiently.

Job Type: Full-time

Work Location: In person

Pay: Approx. ₹15,000.00 per month (Also Depends on Previous Salary) + attractive sales incentives

Requirements:

·      Good typing speed and knowledge in Microsoft Office Products - Outlook/Word/Excel

·      Fluency in English, Hindi, Gujarati and any additional Indian language is a plus

Education:

·      Diploma/Bachelor's (Preferred)

·      Experience:

·      ​Prior experience as a Travel Consultant / Travel Executive / Holiday Package Sales Consultant.

·      Excellent sales, communication, and negotiation skills.

·      Ability to close travel deals independently and work under target pressure.