Client Relationship Manager

About the RoleWe are looking for a dedicated and proactive Client Relationship Manager to join our team. In this role, you will be the primary point of contact for our clients, ensuring their journey with us—from order placement to final payment—is seamless and satisfactory. You will act as the bridge between our clients and internal teams, resolving issues and fostering long-term loyalty.

• Key ResponsibilitiesClient Onboarding & Order Management:
• Ensure all client leads are successfully converted and their needs are met immediately after placing orders.
• Provide comprehensive support and guidance to participants and clients regarding our products and services.
• After-Sales Service & Retention:
• Proactively service clients from the time an order is received until the successful collection of payment.
• Actively solicit honest and constructive feedback from clients to improve our service standards.
• Ensure client satisfaction by resolving queries and addressing concerns in a timely manner.
• Issue Resolution & Escalation:
• Serve as the primary point of contact for client complaints.
• Understand the root cause of client issues and resolve them efficiently.
• Escalate critical issues to the appropriate internal teams or the MD when necessary to ensure client retention.
• Collaboration & Reporting:
• Collaborate closely with the Managing Director (MD) by sitting with them 2-3 times per week to discuss client queries, review feedback, and develop strategies to retain clients.
• Key Skills & QualificationsInterpersonal Skills: Polite and professional disposition with a customer-centric mindset.
• Communication: Confident and clear verbal and written communication skills to interact effectively with both colleagues and clients.
• Proactivity: Ability to anticipate client needs and act accordingly without constant supervision.
• Analytical Skills: Capability to understand different client circumstances and adapt your approach to solve their specific problems.
• Product Knowledge: A thorough understanding of our products and services to provide accurate information and support.
• Availability: Must be reachable via phone calls during and after business hours to address client emergencies.
• Follow-up: Strong ability to perform rigorous follow-ups to ensure nothing falls through the cracks.