SND Digital Private Limited

Customer Support Executive

SND Digital Private Limited
Nehru Nagar, Ghaziabad
₹15,000 - ₹20,000 monthly

Fixed

₹15,000 - ₹20,000

Earning Potential

₹20,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

49 applicants

49 applicants

Benefits include: Mobile Allowance, Internet Allowance, Laptop

Benefits include: Mobile Allowance, Internet Allowance, Laptop

Job Description

We are seeking a proactive and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our customers. The ideal candidate will be responsible for managing daily support operations, coaching and developing a high-performing team, and driving continuous improvement in customer satisfaction and operational efficiency.

  • Key Responsibilities:
  • Lead, coach, and motivate the customer support team to deliver outstanding service across all channels (email, chat, phone, etc.).
  • Monitor and manage support metrics
  • Develop and implement support policies, processes, and best practices.
  • Handle complex or escalated customer issues and resolve them in a timely, professional manner.
  • Collaborate with product, sales, and marketing teams to relay customer feedback and support company initiatives.

Conduct regular performance reviews and provide coaching and development plans.

Prepare and present reports to senior leadership on support performance and customer insights.

  • Ensure the team meets SLAs and adheres to quality standards.

Job role

Work location
Work locationStarAndDaisy, Grand Trunk Road, Bhatiya Modh, Nehru Nagar III, Nehru Nagar, Ghaziabad, Uttar Pradesh, India Nehru Nagar, Ghaziabad
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year
Education
EducationGraduate
Skills
SkillsCustomer support, Customer inquiries, Customer queries, Customer Grievance Handling
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameSND Digital Private Limited
Address
AddressStarAndDaisy, Grand Trunk Road, Bhatiya Modh, Nehru Nagar III, Nehru Nagar, Ghaziabad, Uttar Pradesh, India Nehru Nagar, Ghaziabad
Job posted by SND Digital Private Limited

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You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

No work-related deposit needs to be made during your employment with the company.

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