Customer Support Executive

We are seeking a proactive and experienced Customer Support Manager to lead our support team and ensure exceptional service delivery to our customers. The ideal candidate will be responsible for managing daily support operations, coaching and developing a high-performing team, and driving continuous improvement in customer satisfaction and operational efficiency.

• Key Responsibilities:
• Lead, coach, and motivate the customer support team to deliver outstanding service across all channels (email, chat, phone, etc.).
• Monitor and manage support metrics
• Develop and implement support policies, processes, and best practices.
• Handle complex or escalated customer issues and resolve them in a timely, professional manner.
• Collaborate with product, sales, and marketing teams to relay customer feedback and support company initiatives.

Conduct regular performance reviews and provide coaching and development plans.

Prepare and present reports to senior leadership on support performance and customer insights.

• Ensure the team meets SLAs and adheres to quality standards.