Customer Support Executive

Lotus India
Lal Kuan, Ghaziabad
₹20,000 - ₹30,000 monthly

Fixed

₹20,000 - ₹30,000

Earning Potential

₹30,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 3 yearsMin. 3 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

5 applicants

5 applicants

Job Description

• Enquiry generation, making quotations & correspondence related to customers, execution of purchase orders direct follow-up with the customers, Follow -up for payment, etc.

• Having experience to work on ERP software or ant CRM software 

• Respond promptly and professionally to customer queries via phone, email, chat, and social media.

• Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.

• Maintain accurate records of customer interactions, conversations, and transactions using CRM software.

• Collaborate with internal departments (production, sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.

• Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.

• Assist in improving customer support processes and share customer feedback with the relevant teams.

Job role

Work location
Work locationLal Kuan, Ghaziabad, Uttar Pradesh, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 3 years
Education
EducationGraduate
Skills
SkillsCRM software, ERP software, CRM sales, CRM strategy
English level
English levelGood (Intermediate / Advanced) English
Gender
GenderAny gender

About company

Name
NameLotus India
Address
AddressLal Kuan, Ghaziabad, Uttar Pradesh, India
Job posted by Lotus India

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You can expect a minimum salary of 20,000 INR and can go up to 30,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna.

No work-related deposit needs to be made during your employment with the company.

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