Electrical Technician

Job Description – On-Site Service Technician

Company: SHIV TECH & ELECTRICALS

Job Title: Field Service Technician / On-Site Service Staff

Main Responsibilities

To handle customer service calls, visit customer locations, inspect appliances, diagnose technical problems, perform repairs and maintenance, and ensure customer satisfaction.

Key Duties & Tasks

1. Attend customer service calls and visit assigned locations on time.

2. Install, repair and maintain AC, Refrigerator, Washing Machine, RO, Microwave, Geyser and Chimney.

3. Diagnose technical faults and provide appropriate solutions.

4. Perform AC servicing, gas charging, installation and uninstallation.

5. Explain repair work and service charges to customers before starting work.

6. Collect service charges and submit payments to the office.

7. Maintain daily service reports and customer feedback.

8. Take approval from the office before purchasing spare parts or doing additional work.

9. Maintain tools, equipment and company property responsibly.

10. Maintain professional behaviour and good communication with customers.

11. Follow the daily work schedule and report job completion to the office.

12. Generate customer satisfaction and encourage repeat business.

Performance Expectations

- Timely attendance and completion of service calls.

- Quality workmanship and minimum repeat complaints.

- Honest dealings with customers.

- Proper reporting and payment collection.

- Good customer feedback and service discipline.