Engineer - Aftermarket Sales

Engineer - Aftermarket Sales

Job title: Engineer- Aftermarket Sales

Location: Ghaziabad, Uttar Pradesh

About Us 

Ingersoll Rand is a Fortune 500 company with a passion for making lives better.  We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment.  For more information visit: www.irco.com.

Job Overview:

The Aftermarket Sales Engineer for Power Tools and Industrial Lifting is responsible for maximizing lifecycle value of customer assets through preventive maintenance, OEM spare parts, repairs, refurbishment, modernization, and long-term service agreements. By leveraging Total Cost of Ownership (TCO) principles, the role helps customers improve safety, reliability, and productivity while reducing downtime and overall operating costs, thereby driving sustainable aftermarket growth and recurring revenue for the business.

Responsibilities:

• Maintain a comprehensive database of installed power tools and industrial lifting equipment within the assigned territory.
• Build strong relationships with Customer manufacturing engineering, Production engineering , purchase, project and maintenance teams.
• Conduct regular customer visits to understand equipment utilization, maintenance practices, and operational challenges.
• Identify aftermarket opportunities across the entire equipment lifecycle. 
• Promote preventive maintenance programs to increase equipment availability and reliability.
• Analyze equipment operating hours, service history, usage patterns, and failure trends.
• Recommend replacement of wear parts before failure occurs.
• Drive sales of preventive maintenance kits and scheduled replacement components.
• Convert inspection findings into spare parts and service orders.
• Educate customers on the financial benefits of planned maintenance versus breakdown repairs.
• Act as a trusted advisor by helping customers understand lifecycle costs associated with equipment ownership.
• Demonstrate how preventive maintenance can reduce:
• Unplanned downtime
• Emergency repair costs
• Production losses
• Overtime maintenance expenses
• Safety incidents
• Equipment replacement costs

Develop business cases comparing:

• Preventive maintenance vs. corrective maintenance
• OEM parts vs. non-genuine parts
• Repair vs. replacement decisions
• Planned shutdown maintenance vs. emergency breakdown repairs

Position services and parts as tools to:

• Extend asset life
• Reduce maintenance expenditure
• Enhance productivity
• Improve equipment availability
• Improve return on asset investment
• Conduct equipment condition assessments and site surveys.
• Perform health checks for lifting equipment and power tools.
• Identify worn-out or safety-critical components.
• Generate inspection reports with maintenance recommendations.
• Develop commercial proposals based on audit findings.
• Support customers in complying with safety and statutory inspection requirements.
• Identify opportunities for equipment refurbishment and rebuild projects.
• Promote overhaul programs to restore equipment performance.
• Recommend repair solutions based on equipment condition.
• Provide customers with cost-benefit analysis of repair versus replacement.
• Coordinate repair activities with service centers and field teams.

Promote and secure:

• Annual Maintenance Contracts (AMC)
• Preventive Maintenance Agreements
• Inspection Contracts
• Calibration Services
• Repair and Overhaul Agreements

Responsibilities include:

• Contract renewals
• Contract profitability
• Multi-year service agreements
• Expansion of service coverage across customer sites
• Prepare technical and commercial quotations.
• Coordinate with service, operations, procurement, and supply chain teams.
• Ensure competitive pricing while maintaining profitability.
• Negotiate contracts and service agreements.
• Follow up quotations and improve order conversion rates.
• Monitor open opportunities through CRM systems.

Achieve targets for:

• Spare parts sales
• Service revenue
• Repair revenue
• AMC revenue
• Refurbishment projects
• Upgrade projects

• Improve aftermarket attachment rates.
• Increase recurring revenue through long-term service agreements.
• Manage profitability and gross margin performance.
• Drive sustainable growth within the installed base.

Collaborate closely with:

• Service Engineers
• Service Managers
• Product Specialists
• Supply Chain Teams
• Repair Centers
• Operations Teams
• Sales Teams
• Customer Maintenance Teams
• Map key customer assets and maintenance cycles.
• Develop account-specific aftermarket strategies.
• Identify high-revenue lifecycle opportunities.
• Track competitor activities and market trends.
• Position the company as a lifecycle reliability partner rather than simply a spare parts supplier.

Requirements:

• Qualitification can be BE in Mechatronics, Mechanical or Electrical, MBA an added advantage
• 5-7 years in handling customers

Travel & Work Arrangements/Requirements 

• 70-80% Travel (As and When required)

What we Offer 

• We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success.  
• Leave Encashments  
• Maternity/Paternity Leaves 
• Employee Health covered under Medical, Group Term Life & Accident Insurance 
• Employee Assistance Program  
• Employee recognition via Awardco  
• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.   

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