Facility Manager

Description

Ghaziabad

Company

One Group

Position

Facility Manager

Department

Facility Management / Operations

Location

Ghaziabad

Reports to

Head - Facilities / Operations Head

Direct reports

Facility Executives, Supervisors, Technicians and Outsourced Service Teams

Working conditions

Full-time; site-based; emergency availability as required

Job Purpose

Manage the daily operation, maintenance, safety and upkeep of the assigned property. The role ensures reliable building services, timely complaint resolution, statutory compliance, effective vendor management and a safe, clean and comfortable environment for occupants.

Key Responsibilities

Facility operations and maintenance

Manage daily facility operations and ensure uninterrupted electricity, water, HVAC, lifts, DG sets, pumps, plumbing and fire-fighting services.

Prepare and monitor preventive and breakdown maintenance schedules for building equipment and systems.

Inspect plant rooms, equipment, common areas and service zones, and arrange timely corrective action.

Maintain equipment history, service records, warranties and annual maintenance contract documentation.

Soft services and vendor management

Monitor housekeeping, security, pest control, landscaping, waste management and other outsourced services.

Review manpower deployment, attendance, grooming, discipline and service quality against agreed standards.

Coordinate with contractors and service providers, verify completed work and review vendor bills.

Track vendor performance, contracts, licenses, insurance and statutory documents.

Safety and statutory compliance

Ensure compliance with applicable fire, electrical, lift, pollution, labour and building-safety requirements.

Conduct safety inspections, toolbox talks, mock drills and emergency-response exercises.

Ensure contractors use required PPE and follow permit-to-work procedures.

Report and investigate accidents, near misses and unsafe conditions, and close corrective actions.

Team and helpdesk management

Plan shifts, duty rosters, weekly offs and daily deployment for facility and outsourced teams.

Conduct daily briefings, assign responsibilities and monitor attendance, discipline and productivity.

Track helpdesk complaints and ensure closure within agreed service timelines.

Review pending or repeated complaints, identify root causes and communicate service updates to occupants and management.

Budget inventory and cost control

Prepare and monitor the operating and maintenance budget, utilities, consumables and repair expenses.

Verify purchase requirements, quotations, work orders and invoices before approval.

Maintain adequate stock of critical spares and identify opportunities to reduce energy use and operating costs.

Reporting and emergency response

Maintain asset registers, equipment logs, complaint records, compliance documents and maintenance registers.

Prepare accurate daily, weekly and monthly facility-management reports.

Respond promptly to power failures, water shortages, equipment breakdowns, fire alarms and other emergencies.

Coordinate internal teams and external agencies until services are restored and corrective actions are completed.

Key Result Areas

Uninterrupted availability of essential building services.

Preventive maintenance completed according to schedule.

Complaints resolved within defined service timelines.

Required standards maintained for housekeeping, security and property upkeep.

Full statutory and safety compliance with timely closure of observations.

Facility expenses maintained within the approved budget.

Accurate reports, records and management information submitted on time.

Reduction in repeated breakdowns, service failures and occupant complaints.

Qualifications and Experience

Diploma or bachelor's degree in Electrical, Mechanical or Civil Engineering preferred.

Graduates with relevant facility-management experience may also be considered.

Five to eight years of experience in facility, property or building operations.

At least two to three years of experience managing technical teams, vendors and outsourced services.

Experience in commercial buildings, residential societies, malls, hotels or institutional properties is preferred.

Required Skills

Facility operations | Preventive maintenance | MEP systems | Vendor management | Statutory compliance | Fire and safety management | Team supervision | Helpdesk and complaint management | Budget control | MIS reporting

Preferred Skills

BMS | CMMS or CAFM software | Energy management | AMC management | Audit documentation | MS Excel | AutoCAD | Emergency response planning