Sales Executive

Key Responsibilities

1. Inbound Sales & Lead Conversion (Primary Responsibility)

• Handle inbound customer calls, WhatsApp messages, and sales inquiries.
• Understand customer requirements and recommend suitable products.
• Convert incoming inquiries into confirmed orders through effective communication and persuasive selling.
• Proactively follow up with potential customers to maximize conversions.
• Upsell and cross-sell relevant products to increase average order value.
• Handle pricing objections, product-related questions, and purchase concerns confidently.
• Achieve individual sales targets and contribute to overall business revenue.

2. Customer Support & Relationship Management

• Respond professionally to customer inquiries regarding orders, customization, payments, and delivery timelines.
• Assist existing customers with order-related questions and concerns.
• Handle customer complaints and escalations with empathy and professionalism.
• Provide timely updates to customers regarding pending issues.
• Maintain a positive customer experience while protecting the brand’s reputation.

3. Operations Coordination & Escalation Management

• Coordinate with internal operations, production, and dispatch teams to resolve customer issues.
• Escalate concerns related to order delays, customization errors, delivery failures, and product complaints.
• Follow up with the respective teams until customer issues are resolved.
• Ensure customers receive accurate updates and realistic resolution timelines.
• Maintain proper records of escalations and their resolution status.
• Take ownership of customer concerns rather than simply forwarding complaints.

4. Sales Tracking & Reporting

• Maintain accurate records of customer inquiries, leads, follow-ups, and confirmed orders.
• Track sales conversions and pending opportunities.
• Monitor unresolved customer issues and ensure timely follow-ups.
• Prepare basic daily reports covering sales performance, customer interactions, and escalations.
• Work towards improving lead conversion rates and customer satisfaction.
• Required Skills & Qualifications1–3 years of experience in inside sales, telesales, customer support, or a similar customer-facing role.
• Strong communication skills in Hindi and English.
• Proven ability to convert customer inquiries into sales.
• Good negotiation, persuasion, and objection-handling skills.
• Ability to manage customer complaints professionally.
• Strong coordination and follow-up skills.
• Comfortable using WhatsApp Business, spreadsheets, and basic computer applications.
• Ability to multitask and prioritize sales opportunities alongside customer escalations.
• Experience in e-commerce, personalized gifting, or D2C brands will be an advantage.

Ideal CandidateWe are looking for someone who:

• Has a strong sales mindset and enjoys closing deals.
• Can confidently communicate with customers over calls and WhatsApp.
• Takes ownership of both sales opportunities and customer issues.
• Is persistent with follow-ups without being overly aggressive.
• Can coordinate effectively with internal teams to resolve escalations.
• Is organized, accountable, and comfortable working in a fast-paced e-commerce environment.
• Understands that excellent customer service contributes to repeat business and long-term revenue.

Key Performance Indicators (KPIs)Performance will be evaluated based on:

• Sales Conversion Rate: Percentage of inbound inquiries converted into orders.
• Sales Revenue: Revenue generated from inbound leads.
• Lead Follow-ups: Timely and effective follow-up with potential customers.
• Customer Escalation Management: Timely coordination and resolution of customer complaints.
• Customer Experience: Professional communication and customer satisfaction.
• What We OfferOpportunity to work with two growing D2C e-commerce brands.
• Exposure to personalized gifting, wedding products, and customized products.
• A dynamic, performance-driven work environment.
• Opportunities for career growth based on performance.

Role SummaryYour primary goal is to generate sales by converting inbound customer inquiries into orders.

Alongside sales, you will be responsible for supporting existing customers, coordinating with operations teams, and ensuring customer escalations are followed through to resolution.

We are looking for someone who can sell confidently, communicate professionally, and take ownership of customer issues from start to finish.