Calling Teacher Coordinator

JOB DESCRIPTION

Calling Teacher Coordinator — Teaching Department

Makes sure every Teacher–student call happens on time, every follow-up is closed, and nothing slips through the day

1. JOB SNAPSHOT

Job Title

Calling Teacher Coordinator

Department

Teaching (TCH)

Reports To

Naziya — HOD

Grade

G4

Site

Margao Office

Work Mode

Office (work from office — not WFH)

Shift

General shift, 9:00 AM – 6:00 PM

Employment Type

Permanent, full-time

Experience

Freshers and experienced candidates are both welcome to

apply. Full training will be provided on IWLD's calling process, dashboard

and sheets.

Salary

₹15,000 – ₹20,000 per month (based on experience and

interview performance)

2. ABOUT THE ROLE

IWLD's Teachers speak to students every day on scheduled calls — guiding them through their diet, checking progress and keeping them motivated. With many Teachers and many students across shifts, those calls need someone who makes sure they actually happen, on time, every day.

As Calling Teacher Coordinator, you will be that person. You will allocate the daily call list to Teachers, track call completion through the day, chase missed or late calls, and make sure every student follow-up is closed. At the end of each day, the HOD should be able to see exactly which calls were done, which were missed and why.

This is a coordination role, not a calling role — you will not take student calls yourself. Your job is to make sure the Teachers' calls run smoothly, and to flag problems early.

3. KEY RESPONSIBILITIES

A. Daily Call Allocation

•     Assign the day's student call list to each Teacher on the dashboard / Google Sheet before the shift begins, so every Teacher knows exactly whom to call.

•     Balance the call load fairly across Teachers, keeping each student with their regular Teacher wherever possible.

•     Re-allocate calls immediately when a Teacher is absent, on leave or overloaded, so no student is left without a call that day.

B. Call Tracking & Follow-up

•     Monitor call completion throughout the day and check status at fixed intervals (mid-morning, post-lunch, end of day).

•     Chase Teachers promptly on missed, late or pending calls, and get a reason recorded for every call not completed.

•     Track every student follow-up (call-backs, pending queries, rescheduled calls) until it is closed — nothing is carried forward without a clear next date and owner.

•     Escalate to the HOD any Teacher with repeated missed calls or delays, and any student who could not be reached after repeated attempts.

C. Reporting

•     Send a daily call-completion report to the HOD by end of shift: calls assigned, completed, missed and pending, Teacher-wise.

•     Prepare a weekly summary highlighting trends — Teachers with the highest misses, students repeatedly unreachable, and recurring issues.

•     Raise concerns early rather than waiting for the weekly report when a problem is affecting students.

D. Records & Student Concerns

•     Keep call logs, follow-up notes and student status updated accurately in Google Sheets / Drive and the Company dashboard.

•     Record any student complaint, concern or special request raised on a call and route it to the right person, then confirm it was resolved.

•     Maintain confidentiality of all student information — health details, weight progress and personal data are never shared outside the team.

E. Coordination

•     Work with the Process Coordinator on deadlines and turnaround time for the Teaching department's calling process.

•     Coordinate with Team Leads on shift handovers so pending calls and follow-ups pass cleanly to the next shift.

•     Suggest improvements to the call process, sheets or schedule when you notice recurring gaps.

4. WHO YOU'LL WORK WITH

HOD

Your reporting manager — receives daily and weekly

reports; handles escalations on Teachers and students

Teachers & Team Leads

Daily coordination on call lists, completions, misses,

follow-ups and shift handovers

Process Coordinator

Monitors deadlines and turnaround time for the Teaching

process

Student Care / Support

Receives student concerns that need action beyond the

Teacher's call

5. WHAT WE'RE LOOKING FOR

Non-Negotiable Skills

•     Comfortable working on a laptop for the full shift.

•     Good spoken and written English and Hindi.

•     Strong reading comprehension — able to read a call list, a student note or an instruction and act on it correctly the first time.

•     Follow-up discipline — chases pending work until it is closed, without needing reminders.

•     Ownership — treats every missed call as their problem to solve, not someone else's.

•     Clear, polite and firm communication with Teachers, including senior Teachers.

•     Working knowledge of Google Drive, Google Sheets and Google Docs (filters, sorting, basic formulas, sharing).

Good to Have

•     Prior experience in coordination, tele-calling, customer support or a back-office role.

•     Comfort working with dashboards and tracking tools.

•     Interest in health, fitness or nutrition.

6. WHAT SUCCESS LOOKS LIKE IN THIS ROLE

•     Every student on the day's list receives their scheduled call — missed calls are the rare exception, and each one has a recorded reason and a rescheduled time.

•     No student follow-up stays open without an owner and a next date.

•     The HOD receives an accurate daily report on time, every day, without having to ask for it.

•     Problems with a Teacher or a student are flagged the same day, not discovered a week later.

7. NOTE

This role follows Fastest Weight Loss Private Limited's (IWLD) internal processes for the Teaching department and the Company dashboard. Full training on the calling process, sheets and reporting formats will be provided during onboarding. Probation, notice period and other terms of employment are as set out in the Appointment Letter.