Sales Trainer

JOB DESCRIPTION

Sales Trainer — Learning & Development

Trains new Sales hires from day one and keeps the existing Sales team's skills, tools and reporting sharp

1. JOB SNAPSHOT

Job Title: Sales Trainer

Department: Learning & Development (LND) — Function: Sales Training

Reports To: Nidhi Kharb Sihag (Trainer – L&D Department Head)

Grade G3 (per Appointment Letter Annexure A)

Site: Margao Office

Work Mode: Office (in-person, on-site training and coaching role — not WFH)

Employment Type: Permanent, full-time

Experience: Prior experience in sales training, sales coaching or sales team handling required — this is not a fresher role.

Salary ₹20,000 – ₹25,000 per month (based on experience and interview performance)

2. ABOUT THE ROLE

IWLD is looking for a hands-on Sales Trainer to build and sharpen the skills of its Sales team — from the day a new Sales Executive or CRM Executive joins, through their ongoing growth on the floor.

This is a hybrid coaching-and-oversight role. You will run structured induction training for every new Sales hire, and you will also run ongoing coaching sessions, refreshers and pitch/script reviews for the existing team, so performance keeps improving well after induction ends. You deliver the training — certification and formal testing sign-off stay with L&D's Assessment & Testing function.

Beyond delivering training, you will keep a close eye on how the Sales team actually uses its tools — checking entries in Google Sheets and the CRM, reviewing sales reports for gaps or errors, and problem-solving wherever the numbers or the process don't add up. You will work closely with the Sales Coordinators and Sales Executives on the floor, and report into the Learning & Development Department Head on training outcomes and team readiness.

3. KEY RESPONSIBILITIES

A. New Hire Onboarding & Induction Training

• Run structured induction training for every new Sales Executive/CRM Executive joining the Sales team, covering IWLD's sales process, pitch structure and conversion approach.
• Walk new joiners through the Google Sheets and CRM tools they'll use daily, making sure they can log leads, update statuses and pull reports correctly before going live.
• Track new-hire training progress and flag readiness — or gaps — to the Reporting Manager before the trainee is moved to live calls or chats.

B. Ongoing Coaching & Refreshers

• Run periodic coaching sessions and refreshers for the existing Sales team — pitch/script reviews, objection-handling practice, and updates whenever the sales process changes.
• Review live calls/chats or recordings to identify skill gaps and coach individuals one-on-one where needed.
• Share recurring training needs and skill-gap patterns with the L&D Department Head so training content stays current.

C. Sales Tool & Reporting Oversight

• Regularly check the Sales team's Google Sheets and CRM tool usage for accuracy, completeness and correct process-following.
• Review sales reports to catch discrepancies, missed follow-ups or process errors, and flag or resolve them with the relevant Sales Executive or Coordinator.
• Act as a problem-solver when a tool, report or process issue is slowing the Sales team down — escalating to Technology/Systems where the issue is a system fault rather than a usage error.

D. Training Delivery & Documentation

• Deliver training only — this role does not own certification or testing sign-off; certified assessments remain with L&D's Assessment & Testing function.
• Maintain training records/attendance for every session run, and keep training material (scripts, pitch guides, process notes) current and organised.
• Escalate to the L&D Department Head where a Sales team member's performance issue looks like it needs to move from informal coaching into a formal process (e.g. a Performance Improvement Plan) rather than continuing coaching indefinitely.

4. WHO YOU'LL WORK WITH

StakeholderHow You Work TogetherSales Executives & CRM ExecutivesDaily coaching, induction training, and floor-level support on pitch and tool usageSales CoordinatorsCoordinating training schedules and coaching sessions around shift and floor needsL&D Department HeadReporting on training outcomes; escalation of skill-gap patterns and training content updatesTechnology / Systems (MIS)Escalation point for genuine CRM/tool system issues, as distinct from usage errors

5. WHAT WE'RE LOOKING FOR

Must-Haves

• Prior experience in sales training, sales team coaching, or sales team handling — this is not a fresher role.
• Strong, clear spoken and written communication in English and Hindi — you will be training and coaching daily, one-on-one and in groups.
• Comfortable working inside Google Sheets, Google Drive/Docs and CRM tools daily — checking entries, pulling reports, spotting errors.
• Strong problem-solving instincts — able to trace a reporting or process gap back to its cause and fix it or escalate it correctly.
• Confident delivering structured training sessions and giving direct, constructive one-on-one feedback.
• Comfortable working on a laptop for daily reporting and documentation, with strong reading comprehension and consistent follow-up.
• High sense of ownership over training outcomes and team readiness.

Good to Have

• Prior hands-on sales floor experience (Sales Executive, Sales Coordinator or CRM Executive background).
• Experience designing or updating pitch scripts / sales process documentation.
• Familiarity with call/chat quality-review practices.

6. WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• New Sales hires are induction-ready and hit the floor with working knowledge of the pitch, process and tools — with no confusion about how to log or report their work.
• The existing Sales team's Google Sheets/CRM usage stays clean and accurate, with reporting errors caught and resolved quickly.
• Coaching and refreshers measurably improve the team's pitch and objection-handling quality, tracked through the L&D Department Head's reporting.
• Escalations — tool/system issues versus performance issues needing a formal process — are correctly routed the first time.