Telecalling Manager

FIRST MECHANIC AUTOMOTIVE PRIVATE LIMITEDJOB DESCRIPTION – FRANCHISE TELESALES TEAM LEADERDepartment: Franchise Sales & Business Development

Designation: Franchise Telesales Team Leader

Reporting To: Franchise Sales Manager / Business Head

Job Type: Full-Time

Work Location: Head Office, Gorakhpur, Uttar Pradesh

1. Job ObjectiveTo lead and manage the Franchise Telesales Team, generate franchise business opportunities, convert prospective investors into franchise partners and ensure achievement of monthly franchise sales targets.

2. Key Roles & ResponsibilitiesA. Team Management

• Manage and supervise the Franchise Telesales Executive team.
• Allocate incoming franchise leads among team members.
• Monitor daily calling activities and individual performance.
• Conduct daily team meetings and performance reviews.
• Train team members on franchise business models, investment plans and sales techniques.
• Ensure proper follow-up and lead management by every executive.

B. Franchise Sales & Lead Conversion

• Handle and convert high-potential franchise enquiries.
• Explain First Mechanic franchise models, investment, benefits and business opportunities.
• Understand prospective franchise partners' investment capacity and business requirements.
• Follow up with interested leads until conversion.
• Coordinate quotation sharing, location approval and agreement procedures.
• Ensure timely collection of franchise payments.

C. Lead Management & Reporting

• Maintain proper lead records in CRM / Excel.
• Track lead status: New Lead, Contacted, Interested, Follow-up, Location Approval, Agreement, Payment Received and Converted.
• Monitor daily call reports and follow-up activities.
• Prepare daily, weekly and monthly sales performance reports.
• Ensure no potential lead is left unattended.

D. Franchise Onboarding Coordination

• Coordinate with the location approval team.
• Ensure timely preparation and sharing of franchise quotations.
• Coordinate with the agreement and payment departments.
• Follow up with the operations and installation teams after payment confirmation.
• Ensure a smooth transition from sales to franchise onboarding.

E. Target & Performance Management

• Achieve monthly franchise sales targets.
• Set individual targets for telesales executives.
• Improve lead conversion ratios and calling productivity.
• Identify reasons for lead rejection and improve sales strategies.
• Maintain team discipline and sales quality.

1. 3. Key Performance Indicators (KPIs)Monthly franchise conversion target.
2. Daily calling and follow-up productivity.
3. Lead-to-interested conversion ratio.
4. Interested-to-payment conversion ratio.
5. Team target achievement percentage.
6. Lead response and follow-up time.
7. CRM data accuracy and reporting compliance.
8. Franchise payment collection performance.

• 4. Required Skills & QualificationsGraduate in any discipline (preferred).
• 2–4 years of experience in telesales, franchise sales or business development.
• Minimum 1 year of team handling experience preferred.
• Excellent communication and convincing skills.
• Strong leadership and team management abilities.
• Knowledge of CRM, Excel and sales reporting.
• Target-oriented and result-driven approach.
• Ability to handle objections and close business deals.
• 5. Daily Work ResponsibilitiesReview previous day's sales performance.
• Distribute new leads among team members.
• Monitor calling and follow-up activities.
• Review hot and interested franchise leads.
• Handle important investor calls.
• Coordinate quotations, location approvals and payments.
• Conduct end-of-day performance reviews.
• Submit Daily Sales Report (DSR) to management.
• 6. Authority & AccountabilityAssign leads and calling targets to team members.
• Monitor team performance and recommend corrective action.
• Escalate high-value and priority franchise prospects to management.
• Recommend training and process improvements.
• Accountable for overall team sales performance and franchise lead conversion.

7. Expected OutcomeTo build a productive and result-oriented telesales team that consistently generates qualified franchise partners, increases franchise conversions and supports the Pan-India expansion of First Mechanic.

FIRST MECHANIC AUTOMOTIVE PRIVATE LIMITED

Building India's Multi-Brand Two-Wheeler Service Network