Guest Relation Executive

Job Description :–

Position: Guest Relations Executive (GRE)

Department: Facility Management

Location: High-Rise Residential Society

Experience: 1 Years+

Qualification: Graduate (Preferred)

Job Summary

We are looking for a well-groomed, confident, and customer-oriented Guest Relations Executive (GRE) to manage resident interactions, enhance the overall living experience, and ensure smooth coordination of guest and resident services at a premium high-rise residential society.

• Key Responsibilities:
• Welcome and assist residents, guests, and visitors with professional courtesy.
• Handle resident queries, complaints, and service requests efficiently.
• Coordinate with the Helpdesk, Facility Management, Security, Housekeeping, and Maintenance teams for timely issue resolution.
• Manage visitor-related queries and assist with guest entry coordination.
• Maintain records of resident complaints, feedback, and service requests.
• Ensure a professional and pleasant experience for residents and visitors.
• Conduct regular follow-ups on complaints to ensure timely closure and resident satisfaction.
• Assist in handling VIP guests, special events, and resident requirements.
• Maintain proper communication and coordination with site management.
• Ensure high standards of hospitality, grooming, and customer service at the society.
• Required Skills & Competencies
• Excellent communication and interpersonal skills.
• Pleasant personality with professional grooming.
• Good command of English and Hindi.
• Strong customer-handling and problem-solving abilities.
• Ability to manage difficult situations with patience and professionalism.
• Basic computer knowledge and familiarity with MS Office.
• Prior experience in hospitality, hotels, front office, or high-rise residential societies will be preferred.
• Preferred Candidate Profile
• Female candidates only with a pleasing personality.
• Presentable, well-groomed, and service-oriented.
• Ability to work in shifts as per site requirements.
• Experience in luxury residential societies, hotels, or premium hospitality environments will be an added advantage.