Telecaller

Position Overview

We are seeking an energetic, persuasive, and results-driven Inside Sales Telecaller to join our growing sales team. In this role, you will be the first point of contact for potential customers who express interest in our products/services through website forms and online advertising campaigns (Meta Ads, Google Ads, etc.).

Your primary focus is not cold calling—you will handle warm, qualified inbound leads, connect with prospects promptly, understand their specific needs, present tailored solutions, and successfully close deals.

Key Responsibilities

Lead Follow-Up & Outreach: Promptly contact warm leads generated via digital ad campaigns and website inquiries to maximize conversion rates.

Needs Assessment: Actively listen and probe prospects to understand their requirements, pain points, timeline, and budget.

Pitching & Presentation: Clearly articulate product/service features, benefits, and value propositions tailored to the client’s unique needs.

Objection Handling & Negotiation: Confidently navigate client doubts, price negotiations, and hesitations to guide them toward a purchase decision.

Deal Closing: Drive the sales pipeline forward from initial contact to successful closure, handling documentation, order creation, or payment links as required.

CRM & Pipeline Management: Accurately update call statuses, notes, follow-up reminders, and stage tracking in the CRM.

Follow-Ups: Diligently execute scheduled follow-up calls and messages for leads in the consideration/decision stage.

Feedback Loop: Share lead quality insights, frequent objections, and market trends with the marketing and ad team to help optimize campaign targeting.

Requirements & Qualifications

Experience: 1–3 years of proven experience as an Inside Sales Representative, Telecaller, or Sales Closer handling warm/inbound leads.

Communication Skills: Excellent verbal communication and persuasion skills, with the ability to build rapport quickly over the phone.

Closing Ability: Demonstrated track record of meeting or exceeding sales targets and conversion quotas.

Active Listening: Strong capability to diagnose customer requirements rather than reading a static script.

Tech Proficiency: Familiarity with CRM software and standard calling tools.

Attitude: High energy, self-motivated, resilient, and target-driven.

Key Performance Indicators (KPIs)Response Time: Speed to call new incoming ad leads.

Connect Rate: Percentage of assigned leads successfully reached.

Conversion / Close Rate: Percentage of qualified leads converted into paid customers.

Monthly Revenue Target: Total revenue/sales closed per month.

Compensation & Benefits

Fixed Salary: As per the experience, communication and convincing skills.

Incentive Structure: Uncapped performance-based sales incentives/commissions per closed deal.

Working Hours: 10am to 6:30pm Monday to Saturday

Location: Golden I, A211, Tech Zone IV, Amrapali Leisure Valley, Greater Noida, Uttar Pradesh 201318