Air Ticketing Executive

JOB DESCRIPTION

Position: Ticketing, MICE, Reservation & Operations Executive

Company: STG Journey India Pvt. Ltd.

Location: Gurgaon, Sector 48

Department: Operations

Employment Type: Full-Time

Experience: 1–4 Years

Job Summary

STG Journey India Pvt. Ltd. is looking for an experienced and responsible Ticketing, MICE, Reservation & Operations Executive to manage travel bookings, ticketing, hotel reservations, MICE arrangements, and day-to-day travel operations.

Key Responsibilities

• Handle domestic and international flight ticket bookings, cancellations, re-issuance, and amendments.
• Manage hotel reservations, confirmations, amendments, and cancellations.
• Coordinate MICE groups, including hotels, transfers, sightseeing, events, and other travel arrangements.
• Coordinate with clients, hotels, airlines, DMCs, transporters, and other vendors.
• Manage end-to-end travel operations and ensure smooth execution of bookings and services.
• Prepare itineraries, booking confirmations, and other travel-related documents.
• Handle last-minute changes and resolve operational issues efficiently.
• Maintain accurate booking records and ensure timely follow-ups.
• Ensure excellent coordination between clients, vendors, and internal teams.

Required Skills

• Good knowledge of Ticketing, MICE, Reservation, and Travel Operations.
• Strong communication and coordination skills.
• Good follow-up and vendor management skills.
• Ability to manage multiple tasks and work under pressure.
• Strong problem-solving and customer-handling skills.
• Knowledge of MS Office, especially Excel and Word.
• Knowledge of GDS systems such as Amadeus, Galileo, or Sabre will be an added advantage.

Qualification

• Graduate in Travel & Tourism, Hospitality, Hotel Management, or a related field.
• Candidates with relevant experience in Corporate Travel / MICE / Travel Management Companies will be preferred.