Associate Manager-Customer Service

Associate Manager – Customer Service

Family support, service recovery & lasting trust

Trust is earned when things go well.

It is tested when a family needs you most.

Yashodi is building a trusted, professional family-care ecosystem in India. We’re looking for someone who

can make families feel heard, handle difficult situations with maturity and see a problem through to

resolution. Your work will help families feel confident about the care they rely on every day.

Your focus: listen, resolve and follow through.

You will own the family’s service experience after a caregiver joins: check-ins, questions, concerns and

replacement requests. You’ll work closely with our demand and supply teams to understand what

happened, agree on a practical solution and keep everyone informed until the issue is closed.

What you will own

• Stay close to families. Check in after joining, understand how the arrangement is working and catch

concerns early. Respond to calls and messages with warmth, clarity and a clear next step.

• Resolve with judgment. Listen to the family and caregiver, establish the facts and find a fair, practical

way forward. Handle concerns about duties, attendance, behaviour and expectations. Escalate safety

concerns or serious allegations promptly and responsibly.

• Coordinate replacements and recovery. Work with demand and supply teams to arrange suitable

replacements when needed. Communicate timelines honestly, follow up on commitments and help

families navigate disruption with confidence.

• Close the loop and improve the service. Keep accurate records of concerns, actions and

commitments. Confirm whether the solution worked. Bring recurring issues to the founders and help fix

the underlying causes.

What good performance looks like

Above all: a resolution the family can rely on. We’ll look at resolution time, repeat complaints, family

satisfaction, placement continuity and replacement turnaround. Sound judgment connects them:

recognising urgency, choosing a sensible response and making sure the solution holds.

Why join Yashodi now?

Real demand. Rapid growth. Since starting in May 2026, we’ve been doubling every month, screened

more than 5,000 nannies and built a waitlist of over 1,000 families. You will help turn that growth into a

service families trust, stay with and recommend.

A chance to help create a category. Trusted family care remains a large, unresolved problem on the

ground. Think of the operating breakthroughs behind Flipkart’s cash on delivery or Zomato’s delivery

network: growth came from solving the hard parts. For Yashodi, that means making caregiver quality, trust

and reliability repeatable at scale. You will help build that foundation.

YASHODI CARETECH PRIVATE LIMITED | yashodi.com 1 / 2BUILD THE FUTURE OF FAMILY CARE

The person • The opportunity • The details

Who will thrive here

• Service instinct. Startup DNA. You care about helping people and take responsibility for outcomes. You

notice recurring problems, suggest better ways to work and take initiative to make them happen.

• Calm under pressure. You can listen to an upset parent without becoming defensive, ask thoughtful

questions and explain a solution with confidence. You show empathy while setting respectful, realistic

boundaries.

• Fair judgment. Relentless follow-through. You hear both sides, recognise when an issue needs

escalation and keep your commitments. You remember the details and ensure every open concern has an

owner and a next step.

A strong team. Room to make your mark.

You’ll join a capable, committed team with clear responsibilities and structured ways of working. You’ll work

directly with the founders, shape how we support families and see your contribution in stronger

relationships and better service. As we grow, there is room to take on larger responsibilities and build a

team of your own.

What experience counts?

2+ years in work where you listened to people, handled concerns, coordinated solutions and

followed through until the matter was resolved. This could be customer support, hospitality, account

management, front-office work, operations, counselling or sales with ongoing customer responsibility. You

should have managed several conversations at once, handled difficult situations and earned people’s trust.

Your track record matters more than your industry.

The essentials

Education: Graduate. A sharp mind and sound judgment matter.

Languages: Fluent Hindi and good spoken English. Clear pronunciation and a polished, easy-to-understand

English accent preferred.

Candidate preference: Women preferred. Well-mannered, respectful men are also welcome to apply.

Work setup: Work From Office in Gurgaon.

Schedule: Full-time, day shift, with a weekday off.

Tools: Office laptop and SIM card provided.

Compensation ownership

Fixed salary + incentives: Open to discussion. Annual bonus and health insurance.

ESOPs for people who help carry the business forward. A ₹1 lakh ESOP grant is available after the

three-month probation to exceptional performers who demonstrate ownership beyond assigned tasks:

reducing repeat complaints, improving family retention and building processes that raise service quality as

we grow. We reward people who take responsibility for growth and raise what the whole team can achieve.

Grants are subject to the company’s ESOP plan, approvals and vesting terms.

Interested? Let’s talk.

Send your CV to hiring@yashodi.com , with title "Associate Manager – Customer Service" or WhatsApp you CV on 7303102778

www.yashodi.com

YASHODI CARETECH PRIVATE LIMITED