Back Office Executive

About the Role

We are looking for an organised Back Office Executive with strong Excel skills to manage customer enquiries, prepare quotations and maintain regular follow-ups. The candidate should have knowledge of machinery and spare parts, preferably in commercial kitchen equipment or a related industry.

Key Responsibilities

• Handle IndiaMART enquiries, respond promptly and maintain lead records.
• Attend customer calls and understand their requirements.
• Prepare and share accurate quotations after confirming specifications, pricing and delivery terms with the concerned team.
• Follow up regularly on enquiries, quotations, pending orders and payments.
• Maintain customer databases, quotation trackers and daily follow-up reports in Excel.
• Identify and search for machinery spare parts online, and coordinate with suppliers for prices and availability.
• Coordinate with production, dispatch and service teams to provide timely customer updates.
• Maintain organised records of quotations, purchase orders, invoices and customer communication.
• Support routine back office work and prepare daily status reports.

Required Skills and Qualifications

• Strong working knowledge of MS Excel, including formulas, VLOOKUP/XLOOKUP, pivot tables, filters and data management.
• Basic understanding of machines, spare parts and technical specifications.
• Good communication skills in Hindi and working knowledge of English for emails and quotations.
• Confidence in handling customer calls and consistent follow-ups.
• Familiarity with IndiaMART, MS Word, email and WhatsApp Business.
• Good attention to detail, time management and coordination skills.

Education and Experience

• Graduate in any discipline.
• Preferably 1–3 years of experience in back office operations, sales coordination or customer support.
• Experience with a machinery, manufacturing or industrial equipment company will be an advantage.

Salary: Based on experience and skills.