Delivery Executive

Job Summary

We are looking for energetic and responsible Delivery Executives to join our delivery team for Big Basket grocery deliveries. The selected candidates will be responsible for picking up orders from restaurants or Instamart stores and delivering them safely and on time to customers.

• Key Responsibilities
• Pick up food orders from restaurants and grocery orders from Instamart stores.
• Deliver orders to customers accurately and within the expected delivery time.
• Verify order details before pickup and delivery.
• Handle food and grocery packages carefully to maintain product quality.
• Use the Swiggy delivery partner app for accepting orders, navigation, and order updates.
• Follow traffic rules and company safety guidelines.
• Collect cash payments where applicable and maintain accurate records.
• Communicate professionally and courteously with customers, restaurant/store staff, and team members.
• Report any delivery issues, damaged/missing items, or customer concerns to the appropriate support team.
• Maintain cleanliness and proper condition of the delivery vehicle/bag.
• Eligibility & RequirementsMinimum age: 18 years.
• Smartphone with an active internet connection.
• Two-wheeler with valid documents, where required.
• Valid driving licence, vehicle registration and insurance, as applicable.
• Basic knowledge of using smartphone apps and Google Maps/navigation.
• Good communication and customer-service skills.
• Ability to work flexible hours, including weekends and peak periods.
• Physically fit and comfortable with frequent riding and carrying delivery packages.
• Preferred SkillsPunctual and reliable.
• Customer-friendly attitude.
• Good knowledge of the local area.
• Ability to manage multiple deliveries efficiently.
• Responsible handling of food and grocery orders.
• Job BenefitsFlexible working hours.
• Opportunity for full-time or part-time work.
• Delivery incentives and performance-based earnings, subject to applicable company policies.
• Opportunity to earn more during peak-demand periods.
• Key Performance AreasTimely delivery.
• Order accuracy.
• Customer service.
• Safe handling of food and grocery items.
• Compliance with traffic and company safety guidelines.

Note: Compensation, incentives, working hours, eligibility documents, and other benefits may vary by location and current Swiggy delivery-partner policies.