Field Executive

Job Description: Field / Delivery Executive (D2C Operations)Company: Grest

Job Location: Sector 45, Gurugram

Work Type: Full-Time, On-Site / Field-Based

Department: D2C Operations / Logistics

Experience: 0–3 Years

Employment Type: Full-Time

About the RoleWe are looking for a reliable and proactive Field / Delivery Executive to manage D2C deliveries and product pickups across Delhi NCR. The role involves ensuring timely one-day deliveries, collecting products from customers or designated locations, coordinating with the internal operations team, and maintaining a smooth customer experience.

• Key ResponsibilitiesExecute same-day and next-day deliveries of customer orders across Delhi NCR, as per assigned delivery timelines.
• Handle product pickups from customers, stores, and other designated locations.
• Ensure safe handling and transportation of products, particularly electronic devices and refurbished products.
• Verify product details, order information, and pickup documentation before completing each task.
• Coordinate with the warehouse, operations, and customer support teams for delivery and pickup schedules.
• Obtain customer confirmation, proof of delivery, and pickup acknowledgements wherever required.
• Update delivery status, pickup records, and order details accurately in the designated system.
• Maintain professional communication and provide a positive customer experience.
• Plan efficient routes to complete assigned deliveries and pickups on time.
• Report failed deliveries, customer unavailability, product discrepancies, or operational issues promptly.
• Follow company policies and procedures for product security, customer verification, and handling of cash or documents, wherever applicable.
• RequirementsMinimum qualification: 12th pass; graduates preferred.
• 0–3 years of experience in delivery, logistics, field operations, e-commerce, or D2C operations.
• Must have a valid driving licence and a personal two-wheeler.
• Must be familiar with Delhi NCR routes, including Gurugram, Delhi, and Noida.
• Comfortable using a smartphone, Google Maps, WhatsApp, and basic delivery applications.
• Good communication skills and a customer-first attitude.
• Responsible, punctual, and capable of managing multiple deliveries and pickups.
• Ability to handle electronic products carefully and maintain proper documentation.
• Key SkillsLast-mile delivery and pickup operations
• Route planning and time management
• Customer handling
• Order tracking and documentation
• Product safety and accountability
• Coordination and problem-solving
• Performance ExpectationsTimely completion of assigned deliveries and pickups.
• Accurate order status updates and pickup documentation.
• Minimum delivery failures and customer complaints.
• Safe handling of products and adherence to verification procedures.
• Efficient coordination with the internal operations team.
• Compensation & BenefitsSalary: As per experience and company standards.
• Fuel allowance / travel reimbursement: As per company policy.

Interested candidates can apply with their updated resume and details of their field delivery experience.