Field Technician

Job Title: Field Technician

Department: Technical / Operations

Industry: Wi-Fi & Broadband / Internet Service Provider

Employment Type: Full-Time

Experience: 1–3 years preferred

Location: Gurgaon

Job SummaryWe are looking for a skilled and customer-focused Field Technician to install, configure, maintain, and troubleshoot broadband and Wi-Fi services at customer premises. The technician will be responsible for ensuring reliable internet connectivity, resolving technical issues, and delivering excellent customer service.

• Key ResponsibilitiesInstall and activate broadband/Wi-Fi connections at customer premises.
• Install, configure, and troubleshoot routers, ONTs/ONU, modems, access points, switches, and other networking equipment.
• Perform fiber-optic and LAN cable installation, termination, testing, and maintenance.
• Troubleshoot internet connectivity, Wi-Fi coverage, slow-speed, signal, and network-related issues.
• Configure routers and Wi-Fi networks, including SSID, password, security settings, DHCP, and basic IP configuration.
• Identify and resolve fiber, cable, power, router, and connectivity faults.
• Conduct signal-level and connectivity tests using appropriate tools and equipment.
• Replace faulty network equipment, connectors, cables, and other components when required.
• Ensure proper installation and routing of cables while maintaining safety and quality standards.
• Visit customer locations for installation, service requests, complaints, upgrades, and preventive maintenance.
• Explain basic Wi-Fi and broadband usage to customers and provide first-level technical support.
• Maintain accurate records of installations, repairs, equipment issued, and service calls.
• Coordinate with the Network Operations Center (NOC) and other technical teams for complex issues.
• Complete assigned jobs within defined turnaround time (TAT) and service-level requirements.
• Follow company safety procedures, technical standards, and installation guidelines.
• Required Skills & Qualifications ITI / Diploma / Bachelor's degree in Electronics, Electrical, Computer Science, Telecommunications, or a related field.
• 1–3 years of experience in broadband, ISP, telecom, networking, or field service operations preferred.
• Basic knowledge of TCP/IP, LAN/WAN, DHCP, DNS, IP addressing, and Wi-Fi networking.
• Hands-on experience with routers, ONTs/ONUs, switches, access points, and networking equipment.
• Basic knowledge of FTTH/fiber-optic networks is preferred.
• Ability to use basic tools such as cable testers, optical power meters, crimping tools, and other field equipment.
• Good troubleshooting and problem-solving skills.
• Good communication and customer-handling skills.
• Ability to work independently and travel to customer locations.
• Valid driving license and two-wheeler preferred.
• Key Performance Indicators (KPIs)Successful broadband/Wi-Fi installations.
• First-time resolution rate.
• Complaint resolution within defined TAT.
• Installation and repair quality.
• Customer satisfaction.
• Repeat complaint rate.
• Daily job completion/productivity.
• Compliance with safety and technical standards.
• Working Conditions Field-based role requiring regular travel to customer premises.
• May involve working outdoors, in buildings, rooftops, electrical/network rooms, and other installation locations.
• May require working during weekends, holidays, or extended hours depending on business requirements.

Ideal Candidate : The ideal candidate should be technically strong, customer-oriented, disciplined, and comfortable working in the field. The candidate should have a practical understanding of broadband and Wi-Fi networks and be capable of diagnosing and resolving connectivity issues efficiently.