Guest Relation Executive

Store Manager – RETAIL

Retail Store Manager Meghavi Wellness Spa: We are seeking a dynamic, professional, and highly motivated Spa Manager to oversee our new luxury spa outlets at CIS Outlet. As a Spa Manager, you will play a key role in ensuring that our clients enjoy an unparalleled experience. You will be responsible for managing daily operations, maintaining the highest standards of service, and leading a team that embodies the Meghavi Wellness Spa brand’s dedication to excellence.

Key Responsibilities:

• Leadership & Management: Lead and motivate a team of wellness professionals, ensuring excellent service standards and a cohesive work environment.
• Customer Experience: Oversee the delivery of personalized, high-end services, ensuring that every guest feels valued and pampered.
• Operational Oversight: Ensure smooth day-to-day operations of the spa, including staff scheduling, inventory management, and ensuring compliance with health and safety regulations.
• Luxury Brand Representation: Act as the face of Meghavi Wellness Spa, maintaining a polished, professional demeanor that reflects our commitment to luxury and high-end customer service.
• Sales & Upselling: Drive spa revenue by implementing effective sales strategies and encouraging guests to experience additional treatments or products.
• Staff Training & Development: Provide training and mentorship to new and existing team members, ensuring they uphold the brand’s luxury service standards.
• Client Relationship Management: Build lasting relationships with high-profile and repeat clients, ensuring their needs are met with the utmost care and attention to detail.
• Problem Solving: Resolve guest complaints or concerns swiftly and professionally, ensuring a seamless and positive experience for all customers.

Qualifications:

• Experience: Minimum of 3-5 years in a managerial role within the luxury hospitality or wellness industry (preferably in a spa, hotel, or luxury retail environment).
• Appearance & Presentation: Impeccable grooming and professional appearance in line with luxury standards.
• Strong Leadership Skills: Proven ability to lead a team in a high-pressure, fast-paced environment such as RETAIL SALES or similar setting.
• Communication Skills: Excellent verbal and written communication skills, with a focus on delivering superior customer service.
• Customer-Centric Mindset: Passionate about providing exceptional service and creating memorable experiences for luxury clients.
• Multitasking & Time Management: Ability to manage multiple tasks and priorities, especially in high-traffic areas, while maintaining a calm and professional demeanor.
• Tech-Savvy: Familiar with spa management software, point of sale systems, and basic office software.

Interested candidate Call 8712638341 or mail your cv to hr@meghaviwellness.com