Hospital Receptionist

Receptionist – Hospital

Organization: Sat Kartar Sanjeevan

Location: VSR 68 Avenue, Sector 68, Sohna Gurgaon Road, Gurugram, Haryana

Job Summary

1.We are looking for a professional, courteous, and well-organized Receptionist to be the first point of contact for patients, visitors, and attendants at Sat Kartar Sanjeevan Hospital.

The candidate will be responsible for managing front-desk operations, patient registration, appointment scheduling, handling telephone calls, and ensuring a smooth and welcoming experience for patients and their families.

2. Key Responsibilities Front Desk & Patient Management

• Welcome and greet patients, visitors, and attendants professionally.
• Guide patients regarding consultations, departments, doctors, and hospital services.
• Manage patient registration and maintain accurate patient records.
• Handle patient appointments, follow-ups, and consultation schedules.
• Coordinate patient flow and ensure minimum waiting time.

Telephone & Communication

• Handle incoming and outgoing calls professionally.
• Respond to patient queries and provide accurate information.
• Transfer calls to the concerned departments or staff members.
• Follow up with patients regarding appointments, where required.

Administrative Responsibilities

• Maintain daily records of patient visits and appointments.
• Coordinate with doctors, nursing staff, billing, and other hospital departments.
• Maintain front-desk documentation and reports.
• Handle basic computer operations, emails, and data entry.
• Ensure confidentiality of patient information and hospital records.

Patient Experience & Service

• Ensure a positive and comfortable experience for patients and visitors.
• Handle patient concerns and complaints politely and escalate them to the concerned department.
• Maintain discipline, cleanliness, and professional presentation at the reception area.
• Assist elderly patients and individuals requiring additional support.
• 3. Eligibility & Qualifications Minimum qualification: Graduate / Undergraduate with relevant experience.
• 1–3 years of experience in reception or front-office operations.
• Hospital, healthcare, clinic, or hospitality experience will be preferred.
• Good communication skills in Hindi and English.
• Basic computer knowledge (MS Office, email, and data entry).
• Knowledge of hospital management software will be an added advantage.
• 4. Required Skills & Competencies Excellent interpersonal and communication skills.
• Pleasant personality and professional grooming.
• Patient-centric approach and service orientation.
• Strong coordination and multitasking abilities.
• Good telephone etiquette.
• Ability to work under pressure and manage multiple responsibilities.
• Punctuality, discipline, and a positive attitude.
• Attention to detail and confidentiality.
• 5. Key Performance Indicators (KPIs)Patient satisfaction and front-desk service quality.
• Accuracy of patient registration and documentation.
• Appointment scheduling and coordination efficiency.
• Patient waiting-time management.
• Telephone response and query-handling efficiency.
• Professional conduct and adherence to hospital protocols.

6. Reporting Structure Reports To: Front Office Manager / Hospital Administrator

Coordinates With: Doctors, Nursing Staff, Billing Team, Patient Care Team, and Hospital Administration.

7. Work Location Sat Kartar Sanjeevan

VSR 68 Avenue, Sector 68,

Sohna Gurgaon Road, Gurugram, Haryana.

8. Candidate Profile The ideal candidate should be warm, empathetic, responsible, and service-oriented, with the ability to create a positive first impression of the hospital. The person should understand the importance of patient care, professional communication, confidentiality, and efficient front-office management.

Our Expectation: To ensure every patient and visitor receives a warm welcome, timely assistance, and a professional experience at Sat Kartar Sanjeevan.