Interior Designer

Job Description – Multiple Positions |Interior Designer | Sales & Design

Position: Interior Designer – Sales & Design

Experience: 2+ Years

Industry: Home Interiors / Modular Kitchen & Wardrobes

Location: Gurgaon, Delhi NCR

Employment Type: Full-Time

Reporting To: Store Manager / Design Manager

Role OverviewWe are looking for a result-oriented Interior Designer with 2+ years of experience in residential interiors, modular kitchens, wardrobes, and home interior solutions.

The role is a combination of Design + Customer Management + Sales, where the candidate will be responsible for managing customers from initial briefing through design presentations, M1/M2 meetings, BOQ, negotiation, and final conversion.

The candidate should have a strong commercial mindset and be comfortable working against monthly revenue, conversion, meeting, and order-value targets.

• Key Responsibilities1. Lead Management & Customer BriefingTake ownership of assigned leads from the first interaction until conversion.
• Connect with customers within defined TAT and conduct detailed requirement briefing.
• Understand customer requirements, lifestyle, preferences, budget, timeline, and scope of work.
• Ensure 100% quality briefing is completed and accurately updated in the CRM.
• Qualify leads based on project readiness, budget, scope, and buying intent.
• Maintain regular follow-ups and ensure no qualified lead is left unattended.
• 2. M1 & M2 Meeting ManagementSchedule and conduct M1 meetings with qualified customers within the defined timeline.
• Convert M1 meetings into meaningful design discussions and progress customers towards M2.
• Conduct M2 meetings with well-prepared designs, layouts, specifications, and commercial proposals.
• Drive customer decision-making through effective design presentations and solution selling.
• Maintain high M1-to-M2 progression and meeting-to-order conversion.
• 3. Design & Solution SellingDevelop 2D/3D designs for modular kitchens, wardrobes, bedrooms, living rooms, and other home interior requirements.
• Create designs based on customer requirements while balancing aesthetics, functionality, and budget.
• Present design concepts professionally and explain materials, finishes, accessories, hardware, and functionality.
• Use design as a tool to demonstrate value and drive customer conversion.
• Recommend relevant upgrades and additional solutions to increase the overall project scope and ticket size.
• 4. BOQ & Commercial ManagementPrepare accurate and detailed BOQs and quotations based on approved designs.
• Ensure there are no major discrepancies between design, BOQ, and final scope.
• Explain BOQ, pricing, materials, specifications, and inclusions/exclusions clearly to customers.
• Manage design revisions while protecting project commercials and timelines.
• Coordinate with internal teams to ensure accurate pricing and feasibility.
• Drive closure of commercial discussions and obtain customer confirmation/approvals.
• 5. Sales Conversion & Revenue AchievementTake ownership of lead-to-order conversion and monthly revenue targets.
• Drive customers through the complete sales funnel:

Lead → Briefing → M1 → M2 → BOQ → Negotiation → Booking/Order

• Identify customer objections and provide effective design and commercial solutions.
• Follow up systematically with customers until closure.
• Achieve defined conversion %, revenue, booking, and order-value targets.
• Focus on improving conversion at every stage of the funnel.
• Maximize Average Order Value (AOV) through upselling and cross-selling.
• Generate additional business opportunities from existing customers and references.
• 6. Customer ExperienceAct as the primary design point of contact for assigned customers.
• Build trust and establish strong customer relationships.
• Ensure timely communication and regular updates.
• Manage customer expectations regarding design, pricing, timelines, and scope.
• Ensure a smooth transition from sales/design to execution.
• Maintain high customer satisfaction throughout the journey.
• 7. Internal CoordinationCoordinate with Store Managers, Sales Managers, Project Managers, Production, and Installation teams.
• Ensure all customer approvals and design documents are completed before handover.
• Participate in review meetings and pipeline discussions.
• Maintain accurate CRM updates and ensure all sales stages are correctly marked.
• Take ownership of pending actions and ensure timely closure.

Key Performance Indicators (KPIs)The candidate will be evaluated on both design quality and business performance.

KPIExpected FocusLead Briefing90–100% timely & quality briefingM1 MeetingsAchievement as per assigned lead funnelM2 MeetingsStrong M1 → M2 progressionBOQ GenerationTimely & accurate BOQsLead ConversionAchievement of defined conversion targetRevenueAchievement of monthly revenue targetAverage Order ValueConsistent improvementUpsellingIncrease in project scope/valueCustomer Follow-up100% active opportunities followed upCRM HygieneAccurate and timely CRM updatesCustomer SatisfactionHigh-quality customer experience

• Candidate RequirementsExperienceMinimum 2 years of experience in Interior Design / Modular Kitchen / Wardrobe / Home Interiors.
• Experience in a sales-oriented interior design environment will be strongly preferred.
• Candidates with experience in branded home-interior companies will have an advantage.
• Technical SkillsAutoCAD
• SketchUp / 3D design software
• Knowledge of modular kitchens and wardrobes
• Knowledge of materials, laminates, hardware, accessories, and finishes
• Understanding of measurements, layouts, elevations, and technical drawings
• Ability to prepare and understand BOQs
• Business & Soft SkillsStrong sales and conversion orientation
• Excellent customer communication and presentation skills
• Strong negotiation and objection-handling ability
• Good commercial understanding
• Strong follow-up discipline
• Target-oriented and comfortable working with monthly KPIs
• Ability to manage multiple customers simultaneously
• Strong ownership and accountability
• Good coordination and teamwork

Ideal Candidate ProfileWe are looking for someone who thinks beyond "designing a beautiful space" and understands that the role is to convert customer requirements into a successful business outcome.

The ideal candidate should be able to:

Understand → Brief → Design → Present → Build Value → Generate BOQ → Negotiate → Convert → Deliver a Great Customer Experience

A candidate with a strong combination of Interior Design + Sales + Customer Handling + Commercial Acumen will be preferred.